--- title: "Why I Bought: Lou Kim of ProLift Garage Doors" url: https://burnaze.com/article/07cdd3d7-e428-4b0d-952d-122321ca2c06 source: "1851 Franchise" original_url: https://1851franchise.com/why-i-bought-lou-kim-of-prolift-garage-doors-2713799 category: "Remodel & surfaces" industry: "Home Services" segment: "Remodel & surfaces" published: 2020-09-02T04:23:48.000Z modified: 2026-11-01T02:26:30.027Z image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/df276be08d78c9ccabb5fa303c64f7862595.jpg --- # Why I Bought: Lou Kim of ProLift Garage Doors **TL;DR:** Lou Kim purchased a ProLift Garage Doors franchise, citing the benefits of franchising and the importance of research and due diligence. ProLift Garage Doors, acquired by Paul Flick in 2015, is a Premium Service Brands franchise that performs repair, replacement, installation, and servicing of overhead garage doors and loading dock components. *originally published in 1851 Franchise on 2020-09-02. [Read the original](https://1851franchise.com/why-i-bought-lou-kim-of-prolift-garage-doors-2713799).* ## Story **Even a global pandemic couldn’t deter Lou Kim from purchasing a** **ProLift Garage Doors** **franchise.** **“Over the past two years I’ve worked in the Denver area as an independent insurance agent at Colorado Insurance,” said Kim. “I absolutely love the Denver area, and when I saw a gap in my own community for quality garage door service and support, I knew I wanted to help ensure that my neighbor’s households were safe and secure.”** **After deciding to start a business and researching several options, Kim quickly decided that franchising would be the best route to take. “I didn’t want to take the risk of reinventing the wheel — I was more comfortable becoming an operator of a proven business model rather than starting from scratch,” he said.** **Kim started working with a franchise consultant to help him find the perfect franchise opportunity based on his qualifications. Soon, ProLift Garage Doors proved to be the best fit for Kim’s local Denver business.** **Acquired by Paul Flick in 2015, ProLift Garage Doors, one of the** **Premium Service Brands** **franchises, performs repair, replacement, installation and servicing of overhead garage doors and loading dock components for residential and commercial clients. Since being acquired by PSB, ProLift Garage Doors has made a name for itself through its commitment to customer service as well as its industry expertise.** **“First and foremost, I loved ProLift Garage Door’s mission and its integrity as a successful business in the industry,” said Kim. “In my career, I’ve learned that the most important thing is customer service, so I wanted to choose an industry that focused on serving others. When deciding which franchise concept to buy, I made customer service and integrity a high priority. In the garage door industry, most of the competitors fail to provide a high level of customer service. Instead of just focusing on sales, ProLift provides the necessary training and support to ensure that our team always listens to the customer in order to guarantee their satisfaction, save them money and build a strong referral network.” **ProLift Garage Doors offers both** **residential** **and** **commercial** **services. With the brand’s collective years of experience and a serious focus on customer satisfaction, homeowners can trust the brand for all of their garage door service needs. With garage doors becoming more and more popular as the primary entrance to the house, the increased usage is resulting in the need for more repair work. While most of the competitors in the garage door industry go in and immediately sell a new door to consumers, ProLift prioritizes repair in order to help homeowners save money.** **Another deciding factor for Kim was ProLift’s business model, which features low overhead costs, solid growth potential and flexibility. “As opposed to other concepts, I liked the fact that there weren’t a lot of start-up fees and that franchisees could operate the business from home,” he said. “The technology, training, marketing and resources that the Premium Service Brands team offers has been fantastic as well.”** **With six growing and respected home service franchises in its portfolio, Premium Service Brands knows how to set franchisees up for success. The business model has been perfected over four decades of operation, and the corporate team helps owners implement the proven system. Franchisees have all the resources they need to boost sales, recruit and retain employees, incorporate the latest technology and provide the best customer service in the industry.** **This support infrastructure also includes training and guidance from the corporate leadership team, digital marketing and local advertising research, access to a national call center for booking, established brand presence and credibility, vendor partnerships, franchise management resources, communication with the network of home service franchisees and a culture of honesty, integrity and respect.** **After doing the proper due diligence, Kim reached out to the ProLift team, attended the discovery day and soon opened his first operation in June.** **Now, with the COVID-19 pandemic, Kim has had quite the interesting start to franchise ownership. “We have trained all of our employees on proper social distancing rules, and I’ve implemented virtual sales estimates and handled consultations remotely, which customers have appreciated,” he said. “This generation is very tech-savvy, so our sales have actually gone up. We also like to give back to the community by offering free repair for customers who are in bad financial situations.”** **This ability to help the community is another reason why Kim purchased a ProLift Garage Doors franchise. Kim is hoping to get involved with** **Kid’s Lift — Premium Service Brand’s nonprofit organization** **— in order to help support families in Denver. This summer, Kim also plans to volunteer at the** **Global Village Hope Foundation** **in Highlands Ranch, Colorado. Plus, Kim is excited to develop employees and hire locally during a time of record unemployment — the average ProLift Garage Door franchise location features two to five technicians.** **“Throughout my life, I’ve learned how to adapt to any situation and never accept defeat,” said Kim. “Taking a risk will always be worth it, and I couldn’t be more excited to enter this new adventure with ProLift Garage Doors.”** ## Entities - 1851 Franchise (publication) - Home Services (sector) - home services (topic) - customer service (topic) - business model (topic) - Premium Service Brands (company) - Paul Flick (person) - ProLift Garage Doors (company) - franchise purchase (topic) - garage door industry (topic) --- Originally reported by 1851 Franchise (https://1851franchise.com/why-i-bought-lou-kim-of-prolift-garage-doors-2713799). Summarized by Burnaze (https://burnaze.com/article/07cdd3d7-e428-4b0d-952d-122321ca2c06).