---
title: "DreamMaker Bath and Kitchen Awarded Prestigious Franchise Customer Experience Certification"
url: https://burnaze.com/article/0c4d6982-d936-4d1b-a38a-f010fdf03437
source: "Franchising.com"
original_url: https://www.franchising.com/news/20241210_dreammaker_bath_and_kitchen_awarded_prestigious_franchise_customer_experien.html
category: "Remodel & surfaces"
industry: "Home Services"
segment: "Remodel & surfaces"
published: 2024-12-10T12:00:00.000Z
modified: 2026-11-01T22:32:36.346Z
image: https://images.unsplash.com/photo-1581578731548-c64695cc6952?w=1600&q=80&auto=format&fit=crop
---

# DreamMaker Bath and Kitchen Awarded Prestigious Franchise Customer Experience Certification

**TL;DR:** DreamMaker Bath and Kitchen has been awarded the 2025 Franchise Customer Experience Certification by the Franchise Customer Experience Institute. The certification recognizes the brand's commitment to excellence in franchising, focusing on both franchisee and consumer experiences.

*originally published in Franchising.com on 2024-12-10. [Read the original](https://www.franchising.com/news/20241210_dreammaker_bath_and_kitchen_awarded_prestigious_franchise_customer_experien.html).*

## Story

Delafield, WI – The Franchise Customer Experience Institute is proud to announce that DreamMaker Bath and Kitchen has been awarded the 2025 Franchise Customer Experience Certification. This recognition is a testament to DreamMaker Bath and Kitchen’s commitment to excellence in franchising, focusing on both franchisee and consumer experiences.

The Franchise Customer Experience Certification is awarded to franchise brands with validated practices that drive higher franchisee profitability. DreamMaker Bath and Kitchen completed a comprehensive evaluation, which included an independent review of 32 key practices, interviews with franchisees and consumers, and analysis of third-party data.

The rigorous assessment by the Franchise Customer Experience Institute highlights DreamMaker Bath and Kitchen’s focus on creating value for both franchisees and consumers. The certification process validates DreamMaker Bath and Kitchen’s effective practices and commitment to ongoing improvement and best in class unit economics. DreamMaker Bath and Kitchen President and CSO, Doug Dwyer shared his thoughts about the impact of the certification, “We are honored to be recognized for DreamMaker Bath and Kitchen’s practices that increase franchisee profitability through outstanding consumer and franchisee experience.

Our “Code of Values” guides us that if we treat all people with respect and integrity, success will follow. This certification gives us new ways to understand how putting culture and values first, in all that we do, leads to great things for all whom we serve.”

This certification not only acknowledges DreamMaker Bath and Kitchen’s dedication to its franchisees and customers but also grants access to a wealth of resources from the Franchise Customer Experience Institute. These resources, including hundreds of tools and research materials, are designed for further improvement in customer experience and franchisee profitability.

## Entities

- Franchising.com (publication)
- Home Services (sector)
- customer experience (topic)
- DreamMaker Bath & Kitchen (company)
- Doug Dwyer (person)
- franchisee profitability (topic)
- franchise certification (topic)
- Franchise Customer Experience Institute (regulator)

---
Originally reported by Franchising.com (https://www.franchising.com/news/20241210_dreammaker_bath_and_kitchen_awarded_prestigious_franchise_customer_experien.html). Summarized by Burnaze (https://burnaze.com/article/0c4d6982-d936-4d1b-a38a-f010fdf03437).