---
title: "Self-Service Kiosk Market to Reach Over $30 Billion"
url: https://burnaze.com/article/154d8692-a227-43d4-9e6a-6fef2b470f14
source: "1851 Franchise"
original_url: https://1851franchise.com/self-service-kiosk-market-to-reach-over-30-billion-2710538
category: "Suppliers"
industry: "Franchise Industry"
segment: "Suppliers"
topics: ["Technology"]
published: 2019-07-18T22:17:01.000Z
modified: 2026-11-01T02:26:52.614Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/50f57a258823d74cea53c5958a2b94819158.jpg
---

# Self-Service Kiosk Market to Reach Over $30 Billion

**TL;DR:** The self-service kiosk market is expected to reach over $30 billion by 2024, driven by the adoption of technology in the QSR and fast casual industries. Brands such as McDonald's, Sonic, Taco Bell, and Subway have adopted or are adopting self-service kiosk technology.

*originally published in 1851 Franchise on 2019-07-18. [Read the original](https://1851franchise.com/self-service-kiosk-market-to-reach-over-30-billion-2710538).*

## Story

According to an article on ResturauntDive , the self-service kiosk market is set to reach an astonishing $30 billion by 2024. The research comes from a report by Tillster , which surveyed over 2,000 QSR and fast casual customers.

Brands such as McDonalds, Panera and Sonic have adopted the tech-driven model as a way to save on labor costs, encourage menu browsing and offer shorter lines. Certain pilot tests have shown an increase in foot traffic and sales but the verdict is still out whether the technology will provide a worthwhile value.

Of course, the self-service kiosk technology is relatively new and still being developed. “The software that powers the technology will need to be user-friendly and bug-free if consumers are going to adopt the concept,” according to the article. “The system also has to integrate flawlessly with the restaurant and can't cause regular order traffic at the counter to get backlogged.”

Other companies such as Taco Bell and Subway are currently in the midst of revamping stores to include self-order kiosks, the former aiming to install the technology in all locations by the end of 2019.

## Entities

- 1851 Franchise (publication)
- Franchise Industry (sector)
- McDonald's (company)
- Taco Bell (company)
- Subway (company)
- Sonic (company)
- labor costs (topic)
- qsr technology (topic)
- fast casual industry (topic)
- Tillster (company)
- self service kiosks (topic)
- menu browsing (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/self-service-kiosk-market-to-reach-over-30-billion-2710538). Summarized by Burnaze (https://burnaze.com/article/154d8692-a227-43d4-9e6a-6fef2b470f14).