---
title: "Franchisee-Franchisor Relations: 25 Questions To Ask About Your System's Health"
url: https://burnaze.com/article/186ed5d8-bab3-4028-a3ef-a52d595cd6c2
source: "Franchising.com"
original_url: https://www.franchising.com/articles/franchiseefranchisor_relations_25_questions_to_ask_about_your_systems_healt.html
author: "Eddy Goldberg"
category: "Franchisors"
industry: "Franchise Industry"
segment: "Franchisors"
topics: ["Development & multi-unit"]
published: 2019-07-16T07:00:00.000Z
modified: 2026-11-01T04:12:38.275Z
image: https://imgs.franchising.com/art/articles/4682_plate.jpg
---

# Franchisee-Franchisor Relations: 25 Questions To Ask About Your System's Health

**TL;DR:** Greg Nathan, founder of the Franchise Relationships Institute, has introduced 25 questions to help franchisors assess the health of their business model and franchisee-franchisor relations. The questions can be used as a best practices health check to promote useful discussion in management meetings.

*By Eddy Goldberg, originally published in Franchising.com on 2019-07-16. [Read the original](https://www.franchising.com/articles/franchiseefranchisor_relations_25_questions_to_ask_about_your_systems_healt.html).*

## Story

Greg Nathan, founder of the Franchise Relationships Institute, just emailed #185 in his "Healthy Franchise Relationship Tips" series to subscribers. He introduced it as follows: "Someone recently asked me how a franchisor team would know if their business model was sound. This prompted me to put together the following 25 questions.

You could call it a best practices health check. If you are part of a franchisor team, this could be a great tool for promoting useful discussion in your next management meeting." Our own message to any franchisor who isn't familiar with Nathan and his work on franchisee-franchisor relations is: Where have you been all these years?

For a brief introduction, here are half a dozen of the questions from his most recent contribution, "Take the Franchisor Health Check." #1. Are you monitoring franchisee unit-level profitability monthly, using an agreed chart of accounts?

(He's from Australia.) #5. Would more than two-thirds of your franchisees be prepared to recommend your business to prospective franchisees?

#11. Is everyone in your network clear on your strategic direction and how this will help to maintain the brand's competitive edge? #13.

Do you have a code of behaviors that help to keep your culture respectful and constructive? #14. Are members of your franchisor team clear on what they are accountable for, and do franchisees know who does what?

#16. Would most franchisees say your leadership team are fair and trustworthy in how they make decisions?

## Entities

- Franchising.com (publication)
- Franchise Industry (sector)
- Multi-Unit (company)
- Eddy Goldberg (person)
- best practices (topic)
- Greg Nathan (person)
- franchisee-franchisor relations (topic)
- business model health (topic)

---
Originally reported by Eddy Goldberg, Franchising.com (https://www.franchising.com/articles/franchiseefranchisor_relations_25_questions_to_ask_about_your_systems_healt.html). Summarized by Burnaze (https://burnaze.com/article/186ed5d8-bab3-4028-a3ef-a52d595cd6c2).