---
title: "Restaurants Reaping Benefits of Smart Technology"
url: https://burnaze.com/article/1bf97654-7302-4484-a906-18c493ab9fdc
source: "1851 Franchise"
original_url: https://1851franchise.com/restaurants-reaping-benefits-of-smart-technology-2710033
category: "Restaurants"
industry: "Restaurants"
topics: ["Technology"]
published: 2019-05-22T23:18:51.000Z
modified: 2026-11-01T02:32:53.806Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/aeeea877549377c13537ecf7da3eaca6119.jpg
---

# Restaurants Reaping Benefits of Smart Technology

**TL;DR:** Restaurants are benefiting from smart technology, with 79% of diners agreeing it improves the guest experience. Brands like Dickey's Barbecue Pit are investing in technology such as voice-activated devices to improve operations.

*originally published in 1851 Franchise on 2019-05-22. [Read the original](https://1851franchise.com/restaurants-reaping-benefits-of-smart-technology-2710033).*

## Story

Ordering online is easy thanks to mobile devices. But technology isn’t just for the convenience of customers. As restaurants begin their digital face-lifts, more brands are seeing the benefits of incorporating technology to both front of house and back of house operations.

A QSR Magazine article stated that smart technology investment has become worthwhile for guest interaction and reported that “79% of diners agree that restaurant technology improves the guest experience, according to a survey by point-of-sale provider Toast. In fact, 57% of respondents order from restaurant websites on a daily, weekly, or monthly basis, and 68% of diners feel that servers’ hand-held devices improve the guest experience.”

Indeed, as the digital age continues, more brands are looking to connect with guests through the most accessible means such as integrated apps and self-service kiosks. These are the start of incorporating digital nuances for guests.

But, some brands are taking the experience further for back of house operations, investing in artificial intelligence systems and voice-activated technology like Alexa. Dickey’s Barbecue Pit, for example, is using voice-enabled devices for managers to check in with staff without taking time away from food preparation.

Although it is unclear if smart technology is directly affecting sales, it is evident that the technological investment has created more efficient ordering systems for both guests and restaurant staff.

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- QSR Magazine (publication)
- Dickey's Barbecue Pit (company)
- restaurant technology (topic)
- digital transformation (topic)
- guest experience (topic)
- Toast (company)
- smart technology investment (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/restaurants-reaping-benefits-of-smart-technology-2710033). Summarized by Burnaze (https://burnaze.com/article/1bf97654-7302-4484-a906-18c493ab9fdc).