---
title: "Comfort Keepers® Awarded"
url: https://burnaze.com/article/1e30ff06-b5e0-4b51-80d2-58d21b16fc70
source: "Franchising.com"
original_url: https://www.franchising.com/news/20200303_comfort_keepersreg_awarded_americas_best_customer_.html
category: "Home care"
industry: "Senior Care"
segment: "Home care"
published: 2020-03-03T12:00:00.000Z
modified: 2026-11-01T04:10:06.466Z
image: https://images.unsplash.com/photo-1524749292158-7540c2494485?w=1600&q=80&auto=format&fit=crop
---

# Comfort Keepers® Awarded

**TL;DR:** Comfort Keepers has been recognized by Newsweek as 'America's Best Customer Service' in Home Care Services for Seniors and Disabled. The company operates a franchise network with over 700 locations worldwide.

*originally published in Franchising.com on 2020-03-03. [Read the original](https://www.franchising.com/news/20200303_comfort_keepersreg_awarded_americas_best_customer_.html).*

## Story

IRVINE, Calif., March 3, 2020 // PRNewswire // - With decades of experience providing unparalleled in-home care to clients and their families nationwide, Comfort Keepers® has been recognized by Newsweek as "America's Best Customer Service" in the category of Home Care Services for Seniors and Disabled. With one of the largest network of caregivers across the county, Comfort Keepers has been named to Newsweek's Best Customer Service list two years in a row since the award's inception.

The Comfort Keepers approach to customer service and in-home care is to find ways to inspire joy and hope among all of its clients and their families – helping to make their lives brighter, safer and more enjoyable from the comfort of home. As a result, the Comfort Keepers caregiver network has found ways to provide seniors or those with declining health with the opportunity to live happy, fulfilling and independent lives. This positive approach to caregiving can help transform a life for the better, create a lasting friendship and ultimately elevate a human spirit.

"We are so honored to be named on the prestigious 2020 Newsweek List for 'America's Best Customer Service'," said Carl McManus, CEO, Comfort Keepers North America. "When your business is touching the lives and hearts of so many people, service always has to be the first priority each and every day. We have a commitment to our clients to deliver quality care in a way that inspires joy and enrichment, while also delivering a promise to families that their loved ones are cared for properly in the safety of their own home."

The Newsweek America's Best Customer Service ranking is based on an independent survey from a sample of more than 20,000 U.S. customers who have either made a purchase, used a service or gathered information about a product or service in the last three years. The criteria that these customers rate includes: quality of communication, technical competence, range of services, customer focus and accessibility. For more information, visit:

For more than two decades, Comfort Keepers® has been Elevating the Human SpiritSM through its in-home care network for seniors and other adults by empowering them to maintain their independence and realize joy in the everyday moments. A division of Sodexo, a global leader that delivers Quality of Life services to over 75 million consumers in 80 countries each day, Comfort Keepers operates a franchise network that has grown to more than 700 locations around the world. In addition to providing services that focus on health care and senior markets, Sodexo's integrated offerings encompass more than 45 years of experience in reception, safety, maintenance and cleaning, foodservices, facilities and equipment management, and concierge services.

## Entities

- Franchising.com (publication)
- Senior Care (sector)
- senior care (topic)
- customer service (topic)
- award recognition (topic)
- franchise network (topic)
- Newsweek (company)
- Comfort Keepers (company)
- Sodexo (company)
- Sodexo investment in Comfort Keepers (deal)

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Originally reported by Franchising.com (https://www.franchising.com/news/20200303_comfort_keepersreg_awarded_americas_best_customer_.html). Summarized by Burnaze (https://burnaze.com/article/1e30ff06-b5e0-4b51-80d2-58d21b16fc70).