---
title: "Red Robin Sees Shift to Delivery Over Dine-In"
url: https://burnaze.com/article/25d40899-659b-47d5-aef1-337b8eaa9633
source: "1851 Franchise"
original_url: https://1851franchise.com/red-robin-sees-shift-to-delivery-over-dine-in-2707621
category: "Burger"
industry: "Restaurants"
segment: "Burger"
published: 2018-08-23T19:14:17.000Z
modified: 2026-11-01T04:08:32.169Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/d6074e7c8cb68b2c180421cd823bb3343725.jpg
---

# Red Robin Sees Shift to Delivery Over Dine-In

**TL;DR:** Red Robin has noted a shift to delivery over dine-in, with a decline in same-store sales by 2.6 percent and overall guest traffic by 0.7 percent. The brand is taking steps to address concerns, including new host training and re-evaluating pricing of value items.

*originally published in 1851 Franchise on 2018-08-23. [Read the original](https://1851franchise.com/red-robin-sees-shift-to-delivery-over-dine-in-2707621).*

## Story

Red Robin has noted that one of the biggest issues facing the brand is a shift to delivery. According to a recent article in Nation's Restaurant News, the company has announced a decline in same-store sales by 2.6 percent and overall guest traffic by 0.7 percent.

“The growing complexity of our business has put pressure on our hosts to handle dine-in and carryout guests. Hosting was traditionally an entry-level position where your primary role was to greet and seat. Today, these hosts are asked to do much more as our check-out and third-party delivery businesses grow. We are moving rapidly forward with required new host training and improved selection criteria,” said CEO Denny Marie Post.

As hosts are asked to handle more responsibilities, wait times have increased at locations. The brand is taking steps to remedy this concern by investing in more selective hiring for peak-hour dining times. The brand is also re-evaluating pricing of value items to further entice guests.

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- menu pricing (topic)
- Nation's Restaurant News (publication)
- same store sales (topic)
- Red Robin (company)
- guest traffic (topic)
- delivery shift (topic)
- host training (topic)

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Originally reported by 1851 Franchise (https://1851franchise.com/red-robin-sees-shift-to-delivery-over-dine-in-2707621). Summarized by Burnaze (https://burnaze.com/article/25d40899-659b-47d5-aef1-337b8eaa9633).