---
title: "These Chains Have The Most (and Least) Accurate To-Go Orders"
url: https://burnaze.com/article/25d60e63-5167-4f1e-90ee-07de648a2248
source: "1851 Franchise"
original_url: https://1851franchise.com/these-chains-have-the-most-and-least-accurate-to-go-orders-2709543
category: "Restaurants"
industry: "Restaurants"
published: 2019-03-27T15:10:01.000Z
modified: 2026-11-01T02:34:56.398Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/b4c4ba5883f6f49e58e613ca2b5090407563.jpg
---

# These Chains Have The Most (and Least) Accurate To-Go Orders

**TL;DR:** Raising Cane's and Chick-fil-A have the most accurate to-go orders, while Burger King and McDonald's have the least accurate, according to a Restaurant Business analysis of Technomic's Takeout and Off-Premise Consumer Trend Report. Off-premise ordering makes up 58 percent of foodservice purchases among consumers who use takeout at least once a month.

*originally published in 1851 Franchise on 2019-03-27. [Read the original](https://1851franchise.com/these-chains-have-the-most-and-least-accurate-to-go-orders-2709543).*

## Story

According to Technomic’s Takeout and Off-Premise Consumer Trend Report , carryout and delivery orders make up 58 percent of foodservice purchases among consumers who use takeout at least once a month. In a recent article , Restaurant Business analyzed the results of the Technomic report to determine which QSR chains excel in order accuracy as it relates to carryout and delivery orders… and which do not.

The chains that consumers say top the list when it comes to off-premise order accuracy are Raising Cane’s and Chick-fil-A , both receiving high rankings from north of 75 percent of customers. Bringing up the rear, on the other hand, are Burger King and McDonald’s . Both received high satisfaction scores from 50 percent of consumers as far as off-premise accuracy is concerned.

With off-premise ordering becoming increasingly more important in the restaurant industry, it behooves operators to invest in improving consumer experience at the unit level in order to maintain and grow their customer base amid changing preferences.

Maddie has spent her career in the media industry, serving in various editorial roles before migrating into a hybrid content strategy and PR role with No Limit Agency. Her passion for storytelling and love of writing help her create meaningful content on behalf of her clients and fulfill No Limit Agency’s mission to tell people-driven stories. Maddie is a graduate of Saint Louis University, where she studied Communications with a focus in journalism and media studies as well as Sports Business.

In her spare time, Maddie can be found exploring Chicago’s food scene, watching an NBA game or lamenting over her middling fantasy baseball team.

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- McDonald's (company)
- Burger King (company)
- Restaurant Business (publication)
- Chick-fil-A (company)
- Technomic (company)
- Raising Cane's (company)
- off-premise ordering (topic)
- order accuracy (topic)
- qsr chains (topic)
- to-go orders (topic)

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Originally reported by 1851 Franchise (https://1851franchise.com/these-chains-have-the-most-and-least-accurate-to-go-orders-2709543). Summarized by Burnaze (https://burnaze.com/article/25d60e63-5167-4f1e-90ee-07de648a2248).