---
title: "How Amazon Is Impacting the Restaurant Industry"
url: https://burnaze.com/article/2ababed5-c9fb-4f3d-9e15-3c3951ea3f05
source: "1851 Franchise"
original_url: https://1851franchise.com/how-amazon-is-impacting-the-restaurant-industry-2709364
category: "Restaurants"
industry: "Restaurants"
published: 2019-03-08T15:10:47.000Z
modified: 2026-11-01T02:36:01.325Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/fdc0c6e78be566dd4966d6e406cc5e3a833.jpg
---

# How Amazon Is Impacting the Restaurant Industry

**TL;DR:** Amazon's dominance has led to significant shifts in the restaurant industry, with its technology disrupting traditional business models. The restaurant industry must adapt to consumer-facing technology to survive.

*originally published in 1851 Franchise on 2019-03-08. [Read the original](https://1851franchise.com/how-amazon-is-impacting-the-restaurant-industry-2709364).*

## Story

The dominance of quick-delivery e-commerce giant Amazon has meant significant shifts in the restaurant industry, according to an article in QSR. “Amazon represents the present and the future of American business,” the article said.

According to the article, Amazon’s industry-disrupting power lies in its technology. “Amazon tracks each customer’s orders, preferences, search habits, etc. and uses this information to its advantage to sell more and to enhance the user experience to increase customer engagement, offer the best possible service and constantly find ways to improve it,” the article said.

Some restaurants have certainly begun to roll out integrated, data-driven technology solutions for their business, and digital point-of-sales systems have been a significant element of the restaurant industry for years, yet “The restaurant industry has its own unique business model that differs from retail, which has led to many operators rejecting consumer-facing technology,” said the article.

Owner-operators of the restaurant industry must take note “if [they] hope to survive,” said the article. Per the story: “It’s simple: The better you know your customer, the better you can serve them. We have the ability now to tap into guests likes and dislikes with the power of technology.”

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- restaurant industry (topic)
- Amazon (company)
- e-commerce (topic)
- industry disruption (topic)
- consumer technology (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/how-amazon-is-impacting-the-restaurant-industry-2709364). Summarized by Burnaze (https://burnaze.com/article/2ababed5-c9fb-4f3d-9e15-3c3951ea3f05).