---
title: "Newsweek Ranks Best Restaurants For Customer Service"
url: https://burnaze.com/article/415b98f7-f18f-4755-90a5-38b54f4c0f63
source: "1851 Franchise"
original_url: https://1851franchise.com/newsweek-ranks-best-restaurants-for-customer-service-2709094
category: "Restaurants"
industry: "Restaurants"
topics: ["Operations"]
published: 2019-02-06T22:17:01.000Z
modified: 2026-11-01T02:29:59.892Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/dfe62d6923cf5555f230c3aa1db813d78189.jpg
---

# Newsweek Ranks Best Restaurants For Customer Service

**TL;DR:** Newsweek ranked the best restaurants for customer service, with Cracker Barrel topping the list in casual dining restaurant chains. The overall highest score went to Chick-fil-A at 9.11.

*originally published in 1851 Franchise on 2019-02-06. [Read the original](https://1851franchise.com/newsweek-ranks-best-restaurants-for-customer-service-2709094).*

## Story

According to an article in Newsweek , the publication sought to “ recognize a more personal factor in business success: the ways in which many companies nurture their relationships with consumers.” Newsweek partnered with the global research firm Statista to “analyze data across 141 retail categories,” according to the article, including “catering, restaurants and leisure.”

Some noteworthy call outs from the subcategories: Cracker Barrel was the top spot in “casual dining restaurant chains” with a customer service score of 9.01 out of 10; Firehouse Subs topped “fast casual” at 8.75; and Papa Murphy’s reigned in the “pizza chain” arena at 8.63, according to the article. The overall highest score went to Chick-fil-A at 9.11, according to the article.

Katie LaTour is a staff writer for 1851 Franchise and Estatenvy. She has experience in copywriting, editing and translation, and has written content for brands including Coca-Cola, Ivivva and Ray Ban's. She holds a Master of Arts in Writing and Publishing from DePaul University and a B.A. in English and Spanish from the University of Dayton. Presently, Katie is working on a poetry collection and building a platform for Chicago creative professionals to share best practices.

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- customer service (topic)
- Chick-fil-A (company)
- Coke (company)
- Firehouse Subs (company)
- Papa Murphy's (company)
- Newsweek (company)
- casual dining (topic)
- Statista (company)
- Cracker Barrel (company)
- restaurant rankings (topic)

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Originally reported by 1851 Franchise (https://1851franchise.com/newsweek-ranks-best-restaurants-for-customer-service-2709094). Summarized by Burnaze (https://burnaze.com/article/415b98f7-f18f-4755-90a5-38b54f4c0f63).