---
title: "CNBC: Chick-fil-A is Evolving Customer Service with Tableside Service Bell"
url: https://burnaze.com/article/485b2bd0-862d-479f-8a68-d3471aa2080b
source: "1851 Franchise"
original_url: https://1851franchise.com/cnbc-chick-fil-a-is-evolving-customer-service-with-tableside-service-bell-2707131
category: "Chicken"
industry: "Restaurants"
segment: "Chicken"
topics: ["Operations"]
published: 2018-07-12T20:15:26.000Z
modified: 2026-11-01T04:09:07.602Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/69921e7c85d3b636c08d2d41a63127df2980.jpg
---

# CNBC: Chick-fil-A is Evolving Customer Service with Tableside Service Bell

**TL;DR:** Chick-fil-A has partnered with Kallpod to introduce tableside ordering, resulting in a 500 percent increase in revenue at one Texas location. The partnership aims to enhance customer service without sacrificing the brand's signature personal touch.

*originally published in 1851 Franchise on 2018-07-12. [Read the original](https://1851franchise.com/cnbc-chick-fil-a-is-evolving-customer-service-with-tableside-service-bell-2707131).*

## Story

Thanks to a franchise owner’s chance encounter with a gadget at a Hawaiian hotel, Chick-fil-A is seeing profits skyrocket at three of its Texas restaurants.

According to an article on CNBC.com, the locations have garnered improved hospitality scores from customers and a 500 percent revenue increase since partnering with Kallpod, an electronic table-service device. Kallpod gives customers the ability to summon staff members to answer questions, place orders or request management without leaving their seats, allowing Chick-fil-A to incorporate more technology into its restaurants without sacrificing its signature personal service.

"It's all about the experience of the guest. Of course, greater financial returns are great, but that wasn't the thought process when getting [Kallpod]. It was always about continuing to provide a remarkable experience," area manager Devin Deshotel said.

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- customer service (topic)
- Chick-fil-A (company)
- technology integration (topic)
- revenue increase (topic)
- tableside service (topic)

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Originally reported by 1851 Franchise (https://1851franchise.com/cnbc-chick-fil-a-is-evolving-customer-service-with-tableside-service-bell-2707131). Summarized by Burnaze (https://burnaze.com/article/485b2bd0-862d-479f-8a68-d3471aa2080b).