---
title: "STAR Awards 2016 Top Winners Honored for Best Recruitment Practices"
url: https://burnaze.com/article/4b25e8f2-9227-491c-ba80-f5a94434173d
source: "Franchising.com"
original_url: https://www.franchising.com/articles/_star_awards_2016_top_winners_honored_for_best_recruitment_practices.html
author: "Franchise Update Media"
category: "Franchise Industry"
industry: "Franchise Industry"
topics: ["Regulation & legal"]
published: 2016-11-01T08:00:00.000Z
modified: 2026-11-01T04:11:49.641Z
image: https://imgs.franchising.com/art/articles/3268_plate.jpg
---

# STAR Awards 2016 Top Winners Honored for Best Recruitment Practices

**TL;DR:** Franchise Update's STAR Awards honored top-performing brands in recruitment practices, with 165 brands participating in mystery shopping. Captain D's Seafood and Pinot's Palette were the top winners for Best Overall Performance.

*By Franchise Update Media, originally published in Franchising.com on 2016-11-01. [Read the original](https://www.franchising.com/articles/_star_awards_2016_top_winners_honored_for_best_recruitment_practices.html).*

## Story

Attendees at Franchise Update's Leadership & Development Conference can opt to have their sales and recruitment efforts mystery shopped in advance of the conference in 5 different categories crucial to franchise development. This year 165 brands chose to be mystery shopped by independent third parties. The purpose of the mystery shopping, which Franchise Update Media has conducted for years, is to provide insight and opportunities for the participating franchisors to improve their business practices based on industry benchmarks.

The top performers in each category were honored as STAR Award winners at a dinner banquet on the final evening of the conference. They also will be profiled in the upcoming fourth quarter issue of *Franchise Update* magazine. In addition to honoring the top winners, we salute the Top 20 in four of the categories, and the Top 10 in Franchisee Satisfaction for their industry-leading recruitment and development efforts this year.

Not shown below are the winners of Best Overall Performance. First place went to Captain D's Seafood, and Second Place to Pinot's Palette. Best Overall Responsiveness went to BrightStar Care.

Telephone Prospect Follow-Up Wild Birds Unlimited FirstLight Home Care Big Frog Custom T-Shirts BrightStar Care PuroClean Huddle House Teriyaki Madness Handyman Connection CruiseOne Dream Vacations InXpress Floor Coverings International Pinot's Palette Recycled Granite Chem-Dry Carpet Cleaning Merlin 200,000 Mile Shops Sport Clips Captain D's Seafood Go Mini's Moving & Portable Storage Pump It Up SpeedPro Imaging Website Prospect Follow-Up Capriotti's Sandwich Shop Checkers/Rally's BrightStar Care Panchero's Mexican Grill Chem Dry Carpet Cleaning Camp Bow Wow Captain D's Seafood Big Frog Custom T-Shirts Teriyaki Madness Fit36 Costa Vida Fresh Mexican Grill R Taco (Rusty Taco) Bach to Rock Bar Louie Johnny's Italian Steakhouse Pinot's Palette Charter Fitness Primrose Schools Right at Home Scooter's Coffee Website Best Practices Mighty Auto Parts Smoothie King Tropical Smoothie Cafe Togo's Sandwiches Shelf Genie FirstLight Home Care Floor Coverings International Christian Brothers Automotive Bach to Rock Oxi Fresh Carpet Cleaning Epcon Communities Sport Clips American's Swimming Pool Co.

## Entities

- Franchising.com (publication)
- Franchise Industry (sector)
- franchise development (topic)
- Wild Birds Unlimited (company)
- Captain D's (company)
- BrightStar Care (company)
- FirstLight Home Care (company)
- mystery shopping (topic)
- recruitment practices (topic)
- star awards (topic)

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Originally reported by Franchise Update Media, Franchising.com (https://www.franchising.com/articles/_star_awards_2016_top_winners_honored_for_best_recruitment_practices.html). Summarized by Burnaze (https://burnaze.com/article/4b25e8f2-9227-491c-ba80-f5a94434173d).