---
title: "Christian Brothers Automotive Ranked in Customer Satisfaction Among Aftermarket Full Service Maintenance and Repair Providers by J.D. Power"
url: https://burnaze.com/article/4b647fa9-a634-4bf3-b5c0-660de1073bd6
source: "Franchising.com"
original_url: https://www.franchising.com/news/20240529_christian_brothers_automotive_ranked_in_customer_satisfaction_among_afterma.html
category: "Repair & maintenance"
industry: "Automotive"
segment: "Repair & maintenance"
published: 2024-05-29T12:00:00.000Z
modified: 2026-10-31T18:50:05.120Z
image: https://images.unsplash.com/photo-1450101499163-c8848c66ca85?w=1600&q=80&auto=format&fit=crop
---

# Christian Brothers Automotive Ranked in Customer Satisfaction Among Aftermarket Full Service Maintenance and Repair Providers by J.D. Power

**TL;DR:** Christian Brothers Automotive was ranked #1 in customer satisfaction among aftermarket full-service maintenance and repair providers by J.D. Power. The ranking is based on the J.D. Power 2024 U.S. Aftermarket Service Index Study, which measures customer satisfaction with aftermarket service facilities.

*originally published in Franchising.com on 2024-05-29. [Read the original](https://www.franchising.com/news/20240529_christian_brothers_automotive_ranked_in_customer_satisfaction_among_afterma.html).*

## Story

Christian Brothers Automotive was named #1 in customer satisfaction among aftermarket full-service maintenance and repair providers by J.D. Power.

The J.D. Power 2024 U.S. Aftermarket Service Index (ASI) Study is based on customer insights from vehicle owners.

“It is an honor to be recognized of our commitment to outstanding guest service by J.D. Power for the fifth time in a row. This achievement further demonstrates our effort to continuously exceed our guests’ expectations,” said Donnie Carr, President and CEO of Christian Brothers Automotive.

The ASI Study measures customer satisfaction with aftermarket service facilities, providing a numerical index ranking of the highest-performing facilities in the U.S. aftermarket.

Performance in three segments - full-service maintenance and repair; quick oil change; and tire replacement - is based on the combined scores for seven factors that comprise the vehicle owner service experience. These factors are: ease of scheduling/getting vehicle in for service; fairness of charges; service advisor courtesy; service advisor performance; service facility; time to complete service; and quality of work. Of these factors, Christian Brothers Automotive ranked first in four of the seven factors: Ease of Scheduling/Getting Vehicle in for Service, Service Advisor Performance, Service Advisor Courtesy, and Service Facility.

Founded in Mission Bend, Texas in 1982, Christian Brothers Automotive has strived to change the way that guests think about their auto care experience.

## Entities

- Franchising.com (publication)
- Automotive (sector)
- Christian Brothers Automotive (company)
- customer satisfaction (topic)
- Donnie Carr (person)
- JD Power (company)
- aftermarket service (topic)
- full service maintenance (topic)
- repair providers (topic)

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Originally reported by Franchising.com (https://www.franchising.com/news/20240529_christian_brothers_automotive_ranked_in_customer_satisfaction_among_afterma.html). Summarized by Burnaze (https://burnaze.com/article/4b647fa9-a634-4bf3-b5c0-660de1073bd6).