---
title: "Amazon Outage: How a Single Cloud Glitch Impacted Hotels, Airlines and Franchise Chains"
url: https://burnaze.com/article/50cbbd6f-0bbe-4faf-81d4-27131ff604ef
source: "1851 Franchise"
original_url: https://1851franchise.com/amazon-aws-outage-franchise-impact-travel-dining-failure-2730547
category: "Franchise Industry"
industry: "Franchise Industry"
topics: ["Technology"]
published: 2025-10-21T21:16:14.000Z
modified: 2026-10-31T20:31:04.269Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/1761081303_2730547.png
---

# Amazon Outage: How a Single Cloud Glitch Impacted Hotels, Airlines and Franchise Chains

**TL;DR:** An Amazon cloud outage affected various industries including travel, dining, and franchises, causing disruptions and losses. The outage, which was resolved within three hours, highlighted the complexity and fragility of the internet.

*originally published in 1851 Franchise on 2025-10-21. [Read the original](https://1851franchise.com/amazon-aws-outage-franchise-impact-travel-dining-failure-2730547).*

## Story

As the world continually moves in the direction of a cloud-based economy, occasionally we’re reminded that such an emphasis on efficiency can come with costs.

Monday morning, as Americans began the work week, the earliest indications of a massive Amazon cloud outage were beginning to manifest themselves, with issues beginning just after 3 am ET.

Three hours later, Amazon reported that it had tackled the issue, one related to DNS (domain name system) resolution issues. But the impact on travel, online streaming, dining, gaming, franchises and more was only beginning to percolate.

“The incident highlights the complexity and fragility of the internet, as well as how much every aspect of our work depends on the internet to work,” said Mehdi Daoudi, CEO of internet performance monitoring firm Catchpoint, in a statement to CNN. “The financial impact of this outage will easily reach into the hundreds of billions due to loss in productivity for millions of workers that cannot do their job, plus business operations that are stopped or delayed — from airlines to factories.”

A trio of companies handle the majority of cloud computing, but Amazon is the single largest, controlling 30% of the market for cloud infrastructures (more than double that of Google).

Travel was impacted quickly on Monday morning. The websites for Delta, United and other airlines were affected, causing flight delays as early morning travelers faced issues with online check-ins. Hotels faced challenges as well.

Travelers looking to ride out their delays over food or drink were also impacted. Lyft reported an outage, further impacting travelers, while franchise chains like McDonald’s reported app issues. The Starbucks app was also down with the outage further impacting dining platforms.

The DoorDash app also experienced issues which impacted not just gig economy workers but franchises as well.

About 100,000 restaurants utilize Toast point-of-sale (POS) systems, which were also impacted, frustrating franchisees, diners and workers alike as they experienced issues placing, filling and delivering orders.

As franchises throughout the hotel, dining and travel sectors play catch up today and normal business resumes following Monday’s substantial Amazon outage, we’re reminded just how fragile a cloud-based digital economy can be.

## Entities

- 1851 Franchise (publication)
- McDonald's (company)
- Starbucks (company)
- Amazon (company)
- DoorDash (company)
- Google (company)
- Technology (sector)
- Toast (company)
- Delta (company)
- Lyft (company)
- franchise chains (topic)
- Mehdi Daoudi (person)

---
Originally reported by 1851 Franchise (https://1851franchise.com/amazon-aws-outage-franchise-impact-travel-dining-failure-2730547). Summarized by Burnaze (https://burnaze.com/article/50cbbd6f-0bbe-4faf-81d4-27131ff604ef).