---
title: "Chick-fil-A Continues to Dominate Customer Satisfaction Rankings"
url: https://burnaze.com/article/5735a483-6150-438d-9e72-52cf1e2b7a12
source: "1851 Franchise"
original_url: https://1851franchise.com/chick-fil-a-continues-to-dominate-customer-satisfaction-rankings-2719021
category: "Chicken"
industry: "Restaurants"
segment: "Chicken"
published: 2022-06-30T18:13:00.000Z
modified: 2026-11-01T01:12:00.615Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/99cedaf601354e53842e222795d312ac158.jpg
---

# Chick-fil-A Continues to Dominate Customer Satisfaction Rankings

**TL;DR:** Chick-fil-A has the highest customer satisfaction rating among over 400 national chains, with a score of 84 out of 100. The brand has topped the American Customer Satisfaction Index's survey for eight consecutive years.

*originally published in 1851 Franchise on 2022-06-30. [Read the original](https://1851franchise.com/chick-fil-a-continues-to-dominate-customer-satisfaction-rankings-2719021).*

## Story

Fast-food lovers continue to “Eat Mor Chikin.”

According to the American Customer Satisfaction Index’s (ACSI) annual restaurant report, QSR franchise Chick-fil-A has the highest customer satisfaction rating compared with over 400 other national chains. The chicken brand received a customer satisfaction score of 84 out of 100.

The No. 2-ranking chain was Chipotle, with a score of 80. Rival chicken chains KFC and Popeyes earned scores of 79 and 74, respectively.

"Little things like being told 'please' and 'thank you’ — it feels like you're appreciated as a customer and a human being at Chick-fil-A," Mark Kalinowski, Kalinowski Equity Research founder, told Business Insider last year.

Though the gap between first and second place has narrowed slightly since 2019, Chick-fil-A has topped the ACSI survey for eight consecutive years.

Regarding profitability, Chick-fil-A’s locations significantly outperform their competitors. A single Chick-fil-A location averages roughly $4.5 million in sales annually. For comparison, the average McDonald's location makes approximately $2.9 million.

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- McDonald's (company)
- KFC (company)
- Chick-fil-A (company)
- Chipotle (company)
- Popeyes (company)
- customer satisfaction (topic)
- fast food (topic)
- qsr rankings (topic)

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Originally reported by 1851 Franchise (https://1851franchise.com/chick-fil-a-continues-to-dominate-customer-satisfaction-rankings-2719021). Summarized by Burnaze (https://burnaze.com/article/5735a483-6150-438d-9e72-52cf1e2b7a12).