---
title: "Meet the Franchise Supplier: AnswerConnect"
url: https://burnaze.com/article/593d1cfa-1df9-403d-9f30-8768076b69fa
source: "1851 Franchise"
original_url: https://1851franchise.com/meet-the-franchise-supplier-answerconnect-2723290
category: "Suppliers"
industry: "Franchise Industry"
segment: "Suppliers"
topics: ["Finance & M&A"]
published: 2023-08-11T13:08:23.000Z
modified: 2026-11-01T01:10:47.874Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/8d1afecbff00a1ab159013f7766d52a65515.jpg
---

# Meet the Franchise Supplier: AnswerConnect

**TL;DR:** AnswerConnect provides call center support services for franchises and small businesses, helping them ensure they don't miss valuable calls from potential customers. The company offers various services, including business answering services, franchise answering services, and web chat services, to help businesses grow and succeed.

*originally published in 1851 Franchise on 2023-08-11. [Read the original](https://1851franchise.com/meet-the-franchise-supplier-answerconnect-2723290).*

## Story

AnswerConnect is a company that provides call center support services for franchises and small businesses. In a recent interview with 1851 Franchise, Karen Booze, certified financial executive (CFE) and director of business development at AnswerConnect, outlined how the company stands out as a franchise supplier, the importance of human-to-human interaction in today’s franchising industry and more.

AnswerConnect's primary focus is to ensure that businesses, both franchisors and franchisees, do not miss valuable calls from potential customers. They have found that businesses that miss 30% of their calls can potentially lose up to $1.6 million in revenue. To address this issue, AnswerConnect helps businesses stay open 365 days a year by providing 24/7 call center support, capturing information, setting appointments and making outbound calls for emergency situations. By having a human voice answer calls, businesses retain customers and avoid losing them to voicemail or competitors.

AnswerConnect’s services include:

- Business Answering ServicesSmall Business Answering ServiceVirtual ReceptionistAfter Hours Answering24/7 Live AnsweringBilingual ServicesCall Forwarding1-800 Number Answering ServiceCustomer Support Center & Specialists ServicesSmall Business Virtual Receptionist ServicesInbound SalesCall Routing & TransferLead Capture ToolsUrgent Call HandlingInbound Direct Response

- Franchise Answering Services

- Order Management

- Call Center SolutionSmall Business Call CenterCustomer Support Service & Care ProviderInbound ServicesDedicated AgentsCall Center Solution Lead Capture Tools

- Web Chat Services

AnswerConnect's services cater to any franchisor or franchisee who needs call center support. They work with franchisors to handle initial intakes and appointment setting for their franchisees. Additionally, they assist franchisees in answering calls and managing customer interactions. AnswerConnect aims to help businesses grow and succeed by taking the burden of call handling off their plates, allowing them to focus on other essential aspects of their operations.

AnswerConnect believes that answering calls with a human voice can make a significant difference in a business' success. Many franchisees might feel uncomfortable or lack the skills to make those initial calls to potential customers. AnswerConnect acts as a wingman — warming up the leads and setting the stage for a more successful sales process. Having a human voice on the other end creates a personal touch that makes customers feel valued and respected.

By addressing the problem of missed calls and providing call center support, AnswerConnect helps businesses grow and thrive. The power of human connection remains essential in the franchise industry, making services like AnswerConnect invaluable for franchisors and franchisees alike.

## Entities

- 1851 Franchise (publication)
- Franchise Industry (sector)
- customer service (topic)
- franchise industry (topic)
- small business support (topic)
- franchise supplier (topic)
- call center support (topic)

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Originally reported by 1851 Franchise (https://1851franchise.com/meet-the-franchise-supplier-answerconnect-2723290). Summarized by Burnaze (https://burnaze.com/article/593d1cfa-1df9-403d-9f30-8768076b69fa).