---
title: "Your Pie Announces New Partnership with InMoment"
url: https://burnaze.com/article/5961316b-2dac-4ab8-956f-91da7b786d64
source: "Franchising.com"
original_url: https://www.franchising.com/news/20201210_your_pie_announces_new_partnership_with_inmoment.html
category: "Restaurants"
industry: "Restaurants"
published: 2020-12-10T12:00:00.000Z
modified: 2026-11-01T02:32:09.718Z
image: https://images.unsplash.com/photo-1568901346375-23c9450c58cd?w=1600&q=80&auto=format&fit=crop
---

# Your Pie Announces New Partnership with InMoment

**TL;DR:** Your Pie has partnered with InMoment to improve customer experience through data-driven innovation. Your Pie will utilize InMoment's XI Platform to capture customer sentiment and emotion, and develop recommendations for corporate leadership, frontline staff, and franchise owners.

*originally published in Franchising.com on 2020-12-10. [Read the original](https://www.franchising.com/news/20201210_your_pie_announces_new_partnership_with_inmoment.html).*

## Story

Your Pie will use InMoment to prioritize feedback and experience data to drive continual innovation, better employee service delivery, and more modern and digital-based customer experiences.

To this point, Your Pie had been using more traditional mystery shopping to pinpoint transactional areas for improvement, but now will utilize InMoment’s hyper-modern XI Platform combined with real-time customer data and feedback collection to capture customer sentiment and emotion. This data will reveal important ‘moments that matter’ for Your Pie customers, and help develop and prioritize recommendations for corporate leadership, frontline staff, and franchise owners.

“Our primary goal is to provide the very best guest experience possible on every visit,” said Lisa Dimson, Your Pie Chief Marketing Officer. “Whether it’s dine-in, curbside pickup, delivery, or digital experiences with Your Pie, we believe a strategic differentiator is our focus on continual experience improvement paired with high quality ingredients and innovative menu choices.”

“With the tens of thousands of guests regularly having an experience with Your Pie, they have a lot of great data,” said Erich Dietz, InMoment retail business unit leader. “Your Pie’s guest experience program is designed to prioritize customer feedback and drive immediate action to employees, improving experiences quickly across all of their locations.”

## Entities

- Franchising.com (publication)
- Restaurants (sector)
- partnership (topic)
- customer experience (topic)
- qsr (topic)
- Your Pie Pizza (company)
- data analytics (topic)
- Lisa Dimson (person)

---
Originally reported by Franchising.com (https://www.franchising.com/news/20201210_your_pie_announces_new_partnership_with_inmoment.html). Summarized by Burnaze (https://burnaze.com/article/5961316b-2dac-4ab8-956f-91da7b786d64).