---
title: "Pet Supplies Plus Launches Mobile App and Expanded Gift Card Services to Deliver a More Seamless Shopping Experience"
url: https://burnaze.com/article/5b953391-aa14-466e-988f-1feb762b51ea
source: "Franchising.com"
original_url: https://www.franchising.com/news/20251205_pet_supplies_plus_launches_mobile_app_and_expanded_gift_card_services_to_de.html
category: "Pet retail"
industry: "Pets"
segment: "Pet retail"
topics: ["Technology"]
published: 2025-12-05T12:00:00.000Z
modified: 2026-11-01T22:32:30.364Z
image: https://images.unsplash.com/photo-1507679799987-c73779587ccf?w=1600&q=80&auto=format&fit=crop
---

# Pet Supplies Plus Launches Mobile App and Expanded Gift Card Services to Deliver a More Seamless Shopping Experience

**TL;DR:** Pet Supplies Plus has launched a mobile app and expanded gift card services to improve the shopping experience for customers. The mobile app allows users to shop, schedule grooming appointments, and redeem rewards, while the gift card services now include online purchasing and electronic delivery.

*originally published in Franchising.com on 2025-12-05. [Read the original](https://www.franchising.com/news/20251205_pet_supplies_plus_launches_mobile_app_and_expanded_gift_card_services_to_de.html).*

## Story

LIVONIA, Mich. – Pet Supplies Plus has rolled out it’s first-ever mobile app and expanded gift card services designed to deliver a faster, easier, and more intuitive shopping experience for pet parents.

Developed to meet the evolving needs of today’s mobile-first consumer, the app gives neighbors the ability to shop, schedule grooming appointments, and redeem rewards directly from their mobile device. With the majority of Pet Supplies Plus neighbors accessing the brand through a mobile device, the improved technology underscores the company’s ongoing commitment to making pet ownership easier and more enjoyable.

The new mobile app offers several advantages:

- Biometric Login: Simplifies the login process, eliminating the need to remember passwords.

- User-Friendly Interface: Offers a more streamlined experience compared to using a mobile browser.

- Push Notifications: Provides real-time updates on order statuses and other important information.

- Rewards Access: Allows neighbors to convert their rewards points into coupons in real-time for quick access at the register.

“We wanted to give our neighbors an even more convenient way to shop Pet Supplies Plus right at their fingertips,” said Chris Rowland, CEO of Pet Supplies Plus and Wag N’ Wash. “The app mirrors the full capabilities of our website in a more user-friendly format, giving neighbors more time to enjoy what matters most: their pets. Even when they interact with our brand online, neighbors will be pleased to know they are supporting a locally owned and operated business.”

Alongside the app, Pet Supplies Plus has expanded its gift card services, giving neighbors more flexible ways to shop and share the convenience of Pet Supplies Plus throughout the year. As of November 20, gift cards can be purchased online and delivered electronically or shipped directly to a home, and they can now also be used for online purchases. Available in more than one thousand Kroger and Kroger-affiliate locations, the gift cards will continue to expand to additional retailers in the coming year.

“Our neighbors have been asking for an enhanced gift card option, and we wanted to deliver,” said Nick Russo, Chief Development Officer of Pet Supplies Plus and Wag N’ Wash. “We’re committed to serving our neighbors in the best way possible, and these updates to our gift card program and mobile app are just the beginning.”

Offering neighbors everything they need to care for their beloved pets continues to be a top priority for Pet Supplies Plus. This commitment has not gone unnoticed as Pet Supplies Plus recently ranked on Forbes 2026 Best Customer Service List, leading the category of pet retail.

## Entities

- Franchising.com (publication)
- Pets (sector)
- customer experience (topic)
- mobile app (topic)
- Pet Supplies Plus (company)
- Kroger (company)
- Chris Rowland (person)
- pet retail (topic)
- Nick Russo (person)
- gift card services (topic)

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Originally reported by Franchising.com (https://www.franchising.com/news/20251205_pet_supplies_plus_launches_mobile_app_and_expanded_gift_card_services_to_de.html). Summarized by Burnaze (https://burnaze.com/article/5b953391-aa14-466e-988f-1feb762b51ea).