---
title: "DealCrunch: Penn Station Subs Focuses on Quality and Customer Service to Build a Thriving Franchise Model"
url: https://burnaze.com/article/5d590a7c-ba2a-4a67-bb7a-201775881e5b
source: "1851 Franchise"
original_url: https://1851franchise.com/dealcrunch-penn-station-subs-focuses-on-quality-and-customer-service-to-build-a-thriving-franchise-model-2706509
category: "Sandwich & sub"
industry: "Restaurants"
segment: "Sandwich & sub"
topics: ["Operations"]
published: 2018-05-10T14:09:50.000Z
modified: 2026-11-01T01:44:43.705Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/0c7b926b3d022f2d69414147b3cdaeb22810.jpg
---

# DealCrunch: Penn Station Subs Focuses on Quality and Customer Service to Build a Thriving Franchise Model

**TL;DR:** Penn Station East Coast Subs has built a brand with over 300 locations across 15 states by focusing on quality and customer service. The company plans to expand in concentric circles outside of Cincinnati.

*originally published in 1851 Franchise on 2018-05-10. [Read the original](https://1851franchise.com/dealcrunch-penn-station-subs-focuses-on-quality-and-customer-service-to-build-a-thriving-franchise-model-2706509).*

## Story

For more than three decades, Cincinnati-based franchise Penn Station East Coast Subs has built a brand spanning more than 300 locations across 15 states behind the vision of founder, Jeff Osterfeld, to provide guests a consistently quality experience.

Recently, DealCrunch dug into the roots of the growing franchise brand and the journey and evolution of the brand.

“We strongly believe that the smartest growth play is to expand in concentric circles outside of Cincinnati,” Penn Station President Craig Dunaway told Deal Crunch. “When we grow into a new market, there are three things we need: logistics, which is getting the food there, brand recognition, and then our oversight.”

Brian Jaeger is a Vice President of Media Relations at No Limit Agency. Brian joined No Limit Agency after seven years working for local television news stations in Florida, four years at WCJB in Gainesville and three years at Bay News 9, the 24-hour local news station in the Tampa Bay area. Brian is a graduate of the University of Florida, where he studied journalism and telecommunications.

He brings a journalist’s viewpoint to the public relations field, and when he’s not busy telling the stories of No Limit Agency's brands, you can find him writing, on a karaoke stage, or cheering on the Gators.

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- unit expansion (topic)
- franchise model (topic)
- customer service (topic)
- cincinnati (location)
- Penn Station (company)
- Craig Dunaway (person)
- Jeff Osterfeld (person)
- quality focus (topic)

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Originally reported by 1851 Franchise (https://1851franchise.com/dealcrunch-penn-station-subs-focuses-on-quality-and-customer-service-to-build-a-thriving-franchise-model-2706509). Summarized by Burnaze (https://burnaze.com/article/5d590a7c-ba2a-4a67-bb7a-201775881e5b).