--- title: "Golden Chick Creates “Franchisee-Friendly” Brand Refresh Program" url: https://burnaze.com/article/62797413-20f1-4821-8b84-fdd736d4760c source: "Franchising.com" original_url: https://www.franchising.com/news/20220421_golden_chick_creates_franchiseefriendly_brand_refresh_program.html category: "Chicken" industry: "Restaurants" segment: "Chicken" topics: ["Marketing"] published: 2022-04-21T12:00:00.000Z modified: 2026-11-01T02:09:50.482Z image: https://images.unsplash.com/photo-1555396273-367ea4eb4db5?w=1600&q=80&auto=format&fit=crop --- # Golden Chick Creates “Franchisee-Friendly” Brand Refresh Program **TL;DR:** Golden Chick has created a 'franchisee-friendly' brand refresh program to provide a contemporary experience for customers while supporting franchisors with flexibility and low costs. The program has already been implemented in over one-third of existing locations, with the rest to follow in the next two years. *originally published in Franchising.com on 2022-04-21. [Read the original](https://www.franchising.com/news/20220421_golden_chick_creates_franchiseefriendly_brand_refresh_program.html).* ## Key facts - Golden Chick refreshes brand with low costs - Over one-third of locations already refreshed - Remaining locations to be refreshed in two years ## Story ## Brand refresh program April 21, 2022 // Franchising.com // DALLAS - To provide a contemporary and elevated experience for customers and to support franchisors simultaneously, Golden Chick has created a refresh program that is being implemented across the board. Throughout development of the program, the Golden Chick executive and development teams focused on introducing an impactful program, but also one that included flexibility to the operators. The result was a program with one of the lowest costs in the industry. Through the interior and exterior changes, guests will be drawn in and immersed in bright blues and yellows, large-scale murals, antique copper ceiling tiles and digital features on the new four monitor “media wall.” While appealing to the customers eye, the true value of the program is to operators, who alone may not have been able to implement these changes. Contrasting other brands who require operators to buy into an expensive, lengthy program, Golden Chick created a franchisee-friendly approach to updating restaurants. “Our team’s mission to create a dramatic yet cost-effective refresh strategy has been in the works for some time,” said Mike Jensen, Golden Chick’s Senior VP of Operations. “We worked meticulously, and tested repeatedly, to find the right balance of ease of implementation, “wow factor” and modernization with a price that is affordable for operators. We’ve seen incredible transformations from the franchisees that have hopped on board and are thrilled to see other locations’ before-and-after images.” ## Implementation and results More than one-third of the existing locations have already undergone the brand refresh, with the rest of the locations slated to follow suit throughout the next two years. A perfect example of the before-and-after transformation with the refresh is the Sherwood Road restaurant in San Angelo, TX. While the brand sought to keep their iconic gold peaks, they chose to remove the heavy golden mansards and add gold window awnings to the exterior design. Inside are colorful murals, recessed can lighting and wall tiles near the upgraded POS station equipped with magnetic backboard panels and a digital menu board in the center. Also new to the design are the refrigerated display cases, granite countertops, blue industrial pendant lights, and new booths with bar-stool-style booth seating. This new brand “look” allows for consistency and sustainability among brand growth. Construction for these projects take approximately three to eight weeks to complete for both interior phase one and exterior phase two. “This refresh will allow our franchisees to upgrade and modernize their establishments while driving their bottom line and increasing their ROI,” said Mark Parmerlee, President and Chairman of Golden Chick. “We find it important to continue to reinvest in the communities we currently serve, and we look forward to continuing the momentum we have established over the past three years.” Founded in Texas in 1967, Golden Chick is a growing quick-service restaurant franchise that prides itself on providing delicious food and great customer service. The family-oriented brand is the creator of the Original Golden Tenders® and the Big & Golden™ Chicken Sandwich, along with other chef-inspired menu items including its Golden Roast Chicken and Zagat recognized Chicken Salad. In 2021 Golden Chick was included in Nation’s Restaurant News’ Top 200 Restaurants (#174) and ranked in the top 200 of Restaurant Businesses’ Top 500 Chains. Focused on innovation and growth, Golden Chick recently introduced its first modular constructed restaurant. With dine-in, drive-thru, curbside pickup, catering and third-party delivery service capabilities, Golden Chick has more than 210 locations throughout Texas, Oklahoma, Florida, Louisiana and soon Nevada. For more information about Golden Chick, or how to become a franchisee, please visit like us on Facebook and check out our Twitter. ## Entities - Franchising.com (publication) - Restaurants (sector) - texas (location) - Twitter (company) - franchisee support (topic) - qsr industry (topic) - brand refresh (topic) - Golden Chick (company) - Mark Parmerlee (person) - low cost implementation (topic) --- Originally reported by Franchising.com (https://www.franchising.com/news/20220421_golden_chick_creates_franchiseefriendly_brand_refresh_program.html). Summarized by Burnaze (https://burnaze.com/article/62797413-20f1-4821-8b84-fdd736d4760c).