---
title: "John Owen Hired to Drive Operational Execution at Scooter’s Coffee® as Chief Operating Officer"
url: https://burnaze.com/article/6338c676-ecab-4575-8068-02feff1233ba
source: "Franchising.com"
original_url: https://www.franchising.com/news/20240112_john_owen_hired_to_drive_operational_execution_at_scooters_coffee_as_chief_.html
category: "Coffee & tea"
industry: "Restaurants"
segment: "Coffee & tea"
topics: ["People"]
published: 2024-01-12T12:00:00.000Z
modified: 2026-10-31T20:01:44.249Z
image: https://images.unsplash.com/photo-1555396273-367ea4eb4db5?w=1600&q=80&auto=format&fit=crop
---

# John Owen Hired to Drive Operational Execution at Scooter’s Coffee® as Chief Operating Officer

**TL;DR:** John Owen has been hired as the Chief Operating Officer at Scooter's Coffee, bringing experience in operational execution and customer service to the role. Owen will lead the operational vision and execution to fuel the organization's strategic sales and service goals.

*originally published in Franchising.com on 2024-01-12. [Read the original](https://www.franchising.com/news/20240112_john_owen_hired_to_drive_operational_execution_at_scooters_coffee_as_chief_.html).*

## Story

As we continue to set our sights on expanding our brand’s footprint and providing world-class coffee and customer service, we are delighted John has joined our Scooter’s Coffee family,” said Joe Thornton, CEO of Scooter’s Coffee. “I am confident John’s alignment with our core values and his extensive industry experience will allow us to build upon our brand promise to customers and help us drive sales and excellence in operation.”

As the new Chief Operating Officer at Scooter’s Coffee, Owen will lead the operational vision and execution to fuel the organization’s strategic sales and service goals. He will partner with franchisees to ideate and execute strategies to expand capacity and achieve significant sales growth and overall franchisee success.

Over his 36 years in the restaurant industry, Owen held a variety of operations and leadership positions at McDonald’s Corporation, beginning his career as a crew member and working his way to Corporate Vice President of Strategy and Execution. He subsequently became the President and CEO of Subway Russia where he led the effort, along with his franchisees and suppliers, to double the size of the brand to more than 700 restaurants. Owen was also the principle of Owen & Associates, an executive consulting firm specializing in assisting restaurant and retail suppliers.

Most recently, he served as the President of Acrelec Americas, a global technology company focused on reinventing the customer experience for restaurant and retail brands.

Founded in 1998 by Don and Linda Eckles in Bellevue, Nebraska, Scooter’s Coffee uses only the finest coffee beans in the world, which are roasted by its affiliated company, Harvest Roasting, in Omaha, Nebraska. In over 25 years of business, the key to Scooter’s Coffee’s success is simple: stay committed to the original business principles and company’s four core values, which are Integrity, Love, Humility and Courage. The Scooter’s Coffee Brand Promise, often recited to franchisees, customers and employees, is: “Amazing People, Amazing Drinks… Amazingly Fast®” It represents the company’s business origins and reflects a steady commitment to providing an unforgettable experience to loyal and new customers.

Scooter’s Coffee‘s franchise network includes 750 stores in 30 states and is striving to become the #1 drive-thru specialty coffee franchise system in the nation. Scooter’s Coffee ranked #13 on Yelp’s 2023 list of 50 Most Loved Brands in the U.S.

To connect with Scooter’s Coffee, visit Facebook, Instagram, TikTok or X (formerly Twitter) and share your favorite moments by tagging @scooterscoffee using the hashtag #ScootOnAround.

## Entities

- Franchising.com (publication)
- Restaurants (sector)
- McDonald's (company)
- brand expansion (topic)
- Twitter (company)
- Subway (company)
- customer service (topic)
- Scooter's Coffee (company)
- Don Eckles (person)
- Linda Eckles (person)
- executive hiring (topic)
- Yelp (company)

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Originally reported by Franchising.com (https://www.franchising.com/news/20240112_john_owen_hired_to_drive_operational_execution_at_scooters_coffee_as_chief_.html). Summarized by Burnaze (https://burnaze.com/article/6338c676-ecab-4575-8068-02feff1233ba).