--- title: "Multi-Unit: How I Grew My JAN-PRO Business" url: https://burnaze.com/article/65083ea8-451d-4ac9-acf2-0756fd6f8048 source: "1851 Franchise" original_url: https://1851franchise.com/multi-unit-how-i-grew-my-jan-pro-business-2456 category: "Cleaning & maid" industry: "Home Services" segment: "Cleaning & maid" topics: ["Development & multi-unit"] published: 2015-09-10T17:12:59.000Z modified: 2026-11-01T12:20:51.575Z image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/8d777f385d3dfec8815d20f7496026dc5310.jpeg --- # Multi-Unit: How I Grew My JAN-PRO Business **TL;DR:** JAN-PRO Master Franchisees Jean Roberge, Brad Rush, and Heather Turk share their experiences growing their businesses using the JAN-PRO franchise model. They emphasize the importance of having solid business partners, a strong infrastructure, and support from the franchise model to achieve success. *originally published in 1851 Franchise on 2015-09-10. [Read the original](https://1851franchise.com/multi-unit-how-i-grew-my-jan-pro-business-2456).* ## Story A Master Franchisee model is one that takes multi-unit ownership in the franchising industry to the next level. We spoke with a few of JAN-PRO International’s most successful Master Franchisees to find out how they have successfully grown their multi-million-dollar businesses and the one common thread was, “Don’t try to go it alone.” These Master Franchisees are very passionate not only about having solid business partners and people within your own organization to provide the proper infrastructure and support, but also about leaning on the franchise model for its intended purpose—to lay a groundwork and a system meant to be followed. For Jean Roberge, Owner and President of JAN-PRO of Eastern Canada, the confidence to start three JAN-PRO Master Franchises and acquire two additional ones came from observing a formula that could be replicated. “There’s always challenges in growing a business, but in this case being able to replicate a model was not one of them,” said Roberge. “It’s important to remember that markets are different, but similar - don’t get caught up in geographic nuances. The model is always the same with a franchise, you just need to stick to it and re-implement it.” Like Roberge, Brad Rush who owns three Master Franchises and Heather Turk who now owns five; each work with a trusted business partner. It’s not humanly possible to be in two places at once, so a business partner who can help to cover the necessary ground is essential to substantial growth. Heather Turk now operates her five Master Franchises from two offices, one in Chicago, Illinois which covers the Chicago Metro area, as well as Lake and Porter counties in Northwest Indiana. The second office is located in Cincinnati, Ohio, and covers the Cincinnati Metro area in addition to Dayton and northern Kentucky. “You need a business partner in my opinion. If you are buying an existing Master Franchise, investing a lot of time up front to meet the franchise owners and customers as well as the staff is key to discover what has been working well and what can be improved,” she said. “Next geographical proximity is important. Ideally you want to be able to drive to the other locations within 3-4 hours at the most—or, as I’d recommend - have a business partner who will be running a second office and living there as well. Scale is our friend in this business, so you can get economies of scale by consolidating the back office activities when you are a multi-unit owner and that’s certainly easier when you have someone to share responsibilities with.” There will always be best practices, and bits of high level advice you’ll hear time and time again; however, at the end of the day, there’s not one magic bullet to spur exponential growth in business—it’s more of a cocktail of ingredients for success. Brad Rush whose Master Franchises in Atlanta, Oklahoma City and Tulsa will gross between twenty-two and twenty-three million dollars in revenue this year says he is humbled thinking back to 2001 when he started with zero customers and zero franchise owners. “Our growth has been the result of a great business model, tremendous markets, a special staff, and the best unit franchise owners I can imagine,” said Rush. “It’s a reflection of the value our customers see in the services provided by our Franchise Owners. We invest heavily in training our Franchise Owners on how to provide customer experiences that exceed anything else in the marketplace, and that service leads to healthy and organic growth.” During growth periods, there will inevitably be growing pains. Among the advice from these three Multi-Master’s there were a few common trends to cope with those pains. “Don’t be discouraged with your first office,” said Roberge. “Cash flow requirements during the first two years of the first office were by far the most challenging to meet, but ultimately the profits from that first office support the others in the startup phase. Remember, once you’ve become profitable once, you can do it again.” Rush believes it’s most important to stay focused on the elements of the business that are most critical, especially during growth periods. “You constantly need to be evaluating your infrastructure and creating efficiencies in processes,” he said. Along that same vein, Turk added, “When you’re adding additional territories, finding good staff, particularly sales and operations people will be key to your success. Even once you’re at full staff, you should constantly be recruiting top talent.” Overall, it seems that support has been synonymous with growth for these successful Multi-Master Franchisees. As a multi-unit owner, your focus should be on taking advantage of the strongest possible support system through a combination of partners in business, the system the franchisor has already put in place and of course support staff that will join you in striving to achieve the same goals for your business. ## Entities - 1851 Franchise (publication) - franchise growth (topic) - Home Services (sector) - Multi-Unit (company) - multi-unit ownership (topic) - JAN-PRO (company) - support systems (topic) - business partnerships (topic) - master franchisee model (topic) --- Originally reported by 1851 Franchise (https://1851franchise.com/multi-unit-how-i-grew-my-jan-pro-business-2456). Summarized by Burnaze (https://burnaze.com/article/65083ea8-451d-4ac9-acf2-0756fd6f8048).