---
title: "Eater Chicago: Kallpod Revolutionizes Customer Service at Marshall's Landing"
url: https://burnaze.com/article/6ba94241-3700-482e-a511-664595c189d2
source: "1851 Franchise"
original_url: https://1851franchise.com/eater-chicago-kallpod-revolutionizes-customer-service-at-marshalls-landing-2706276
category: "Retail"
industry: "Retail"
topics: ["Operations"]
published: 2018-04-13T19:14:02.000Z
modified: 2026-11-01T02:33:32.615Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/fcf3d94332e173ccad5c8cf8e44d794a4011.jpg
---

# Eater Chicago: Kallpod Revolutionizes Customer Service at Marshall's Landing

**TL;DR:** Marshall's Landing partners with Kallpod to enhance customer service through a tabletop device for summoning servers. Marshall's Landing is a hot spot in Chicago's Merchandise Mart with a full bar and coffee shop.

*originally published in 1851 Franchise on 2018-04-13. [Read the original](https://1851franchise.com/eater-chicago-kallpod-revolutionizes-customer-service-at-marshalls-landing-2706276).*

## Story

Marshall's Landing, named for Marshall Field, opened in Chicago's bustling Merchandise Mart in the summer of 2017. The hot spot is a place to go to work, play, and relax with a full bar and a coffee shop.

In order to maximize customer service, Marshall's Landing partnered with Kallpod. The one- to three- button device allows a customer to summon their server at any time - whether for the menu, another round or to get the check. The tabletop device is the perfect solution to the crowded bar space where servers aren't always able to hear different requests.

## Entities

- 1851 Franchise (publication)
- Retail (sector)
- partnership (topic)
- customer service (topic)
- tabletop technology (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/eater-chicago-kallpod-revolutionizes-customer-service-at-marshalls-landing-2706276). Summarized by Burnaze (https://burnaze.com/article/6ba94241-3700-482e-a511-664595c189d2).