---
title: "Multi-Unit Franchisee Insight - Discussing Business Philosophy and Management Style"
url: https://burnaze.com/article/793b893d-9dc6-48c1-8ab0-342ab72369dc
source: "Franchising.com"
original_url: https://www.franchising.com/articles/multiunit_franchisee_insight__discussing_business_philosophy_and_management.html
author: "Multi-Unit Franchisee"
category: "Franchisors"
industry: "Franchise Industry"
segment: "Franchisors"
topics: ["Development & multi-unit"]
published: 2019-01-15T11:00:00.000Z
modified: 2026-11-01T02:34:21.415Z
image: https://imgs.franchising.com/art/articles/4264_plate.jpg
---

# Multi-Unit Franchisee Insight - Discussing Business Philosophy and Management Style

**TL;DR:** Multi-unit franchisees share insights on business philosophy and management style, emphasizing team care and servant leadership. Franchisees such as Paul Booth Jr. of McDonald's and Joe Brumit of Arby's discuss their approaches to leadership and management.

*By Multi-Unit Franchisee, originally published in Franchising.com on 2019-01-15. [Read the original](https://www.franchising.com/articles/multiunit_franchisee_insight__discussing_business_philosophy_and_management.html).*

## Story

We talk to successful multi-unit operators constantly here at Franchise Update Media. These busy on-the-go people share great insight and wisdom with us through our profile stories in *Multi-Unit Franchisee* magazine. Here, from our archives, are some responses from a few franchisees.

**What is your business philosophy?** If you take care of your team, they will take care of the customer. **Describe your management method or style: Servant leadership:** 1) "The first and most important choice a leader makes is the choice to serve, without which one's capacity to lead is severely limited."

(Robert Greenleaf); and 2) "The companies that survive are the ones that work out what they uniquely can give to the world--not just growth or money, but their excellence, their respect for others, or their ability to make people happy." (Charles Handy) **Paul Booth Jr., multi-unit franchisee of McDonald's** **What is your business philosophy:** I've seen this in a quote lately: "I either win or learn, I don't lose."

We all make mistakes. We all have lost at things we have tried to do. But I don't look at it as a loss, I look at it as an educational opportunity.

**Describe your management method or style:** I am a very balanced leader. I know what my strengths are, and I use my strengths to the best of my ability. I am not a hard driver, which is why I surround myself with people who are and who can compensate for my lack of strength in certain areas.

**Joe Brumit, multi-unit franchisee of Arby's** **Describe your management method or style:** I'm definitely a driver. My wife is the analyst. She will analyze the information, but I'm the driver to get things done.

## Entities

- Franchising.com (publication)
- Franchise Industry (sector)
- McDonald's (company)
- Multi-Unit Franchisee (person)
- Arby's (company)
- multi-unit franchisees (topic)
- business philosophy (topic)
- management style (topic)
- servant leadership (topic)

---
Originally reported by Multi-Unit Franchisee, Franchising.com (https://www.franchising.com/articles/multiunit_franchisee_insight__discussing_business_philosophy_and_management.html). Summarized by Burnaze (https://burnaze.com/article/793b893d-9dc6-48c1-8ab0-342ab72369dc).