--- title: "Consumer Experience News, Views, and Reviews: July 2023" url: https://burnaze.com/article/8056246e-b080-4663-ad9f-f4bac072d01c source: "Franchising.com" original_url: https://www.franchising.com/articles/consumer_experience_news_views_and_reviews_july_2023.html author: "Eddy Goldberg" category: "Franchise Industry" industry: "Franchise Industry" published: 2023-07-18T10:00:00.000Z modified: 2026-10-31T20:06:57.268Z image: https://imgs.franchising.com/art/articles/7760_plate.jpg --- # Consumer Experience News, Views, and Reviews: July 2023 **TL;DR:** The Franchise Consumer Experience Report highlights customer experience management market growth and AI's impact on customer experience. Franchising.com provides news, trends, and reports for franchise consumer marketers. *By Eddy Goldberg, originally published in Franchising.com on 2023-07-18. [Read the original](https://www.franchising.com/articles/consumer_experience_news_views_and_reviews_july_2023.html).* ## Story Welcome to the July edition of FCXR, the Franchise Consumer Experience Report! If you have news items, trends, reports, or studies you think will be useful to franchise consumer marketers looking to navigate 2023, please forward them our way! And now, the news… Customer Experience Management Market Poised for Remarkable Growth AI Beyond the Buzzwords: Choosing the Right Automations To Elevate the Customer Experience ChatGPT: Beneficial or Detrimental to Customer Experience? Making Social Media Relevant: How Local Should Social Media Marketing Be? Social Media Examiner’s 15th Annual Social Media Marketing Report Top 6 Kid-Friendly Things Families Want from Fast Casual Brands 10 Emerging Casual-Dining Restaurant Chains Consumers Love Will Panera’s Grocery Rewards Platform Drive Cafe Traffic? FTC Proposes New Regulations Outlawing Fake Reviews Out of Home Has Changed—It’s Time for Marketers to Catch Up Guide: “A Creative Approach to In-App Advertising” Evolve to a Member Services Model for More Precise Targeting and Measurement? - Get Started in Franchising - Franchise Rankings & Awards - Franchise Sales & Development - Featured Franchise Stories Franchising.com is produced by Franchise Update Media. Franchise Update Media has its finger on the pulse of franchising with unrivalled audience intelligence and market driven data. No media company understands the franchise landscape deeper than Franchise Update Media. 1201 New York Avenue NW, Suite 300A Washington, DC 20005 PH. (408) 402-5681 - Franchisee Financing & Lending - Site Selection & Real Estate - Supply Chain & Procurement - Annual Franchise Development Report - Multi-Unit Franchising Conference - Franchise Growth & Marketing Conference - Franchise Leadership & Development Conference - Multi-Unit Franchisee Magazine - Franchise Update Magazine - Franchise Update Franchisor Report - Franchising Express Report - International Franchise Report - Multi-Unit Franchisee Report The multi-unit franchise opportunities listed above are not related to or endorsed by Multi-Unit Franchisee or Franchise Update Media Group. We are not engaged in, supporting, or endorsing any specific franchise, business opportunity, company or individual. No statement in this site is to be construed as a recommendation. We encourage prospective franchise buyers to perform extensive due diligence when considering a franchise opportunity. ## Entities - Franchising.com (publication) - Franchise Industry (sector) - Eddy Goldberg (person) - franchise marketing (topic) - social media marketing (topic) - Federal Trade Commission (regulator) - ChatGPT (company) - ai impact (topic) - ftc regulation (topic) - customer experience management (topic) --- Originally reported by Eddy Goldberg, Franchising.com (https://www.franchising.com/articles/consumer_experience_news_views_and_reviews_july_2023.html). Summarized by Burnaze (https://burnaze.com/article/8056246e-b080-4663-ad9f-f4bac072d01c).