--- title: "360° Painting Stands Out From the Competition Thanks to an Exceptionally Detailed Service Process That Values Customer Collaboration" url: https://burnaze.com/article/8186b3f7-f1f8-4d4a-8a7e-5e2b5d913081 source: "1851 Franchise" original_url: https://1851franchise.com/360-painting-stands-out-from-the-competition-thanks-to-an-exceptionally-detailed-service-process-that-values-customer-collaboration-2712895 category: "Painting" industry: "Home Services" segment: "Painting" topics: ["Marketing"] published: 2020-04-22T17:12:00.000Z modified: 2026-11-01T02:27:41.715Z image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/963ad8d42714e3cb4507cfebd4aebd829775.jpg --- # 360° Painting Stands Out From the Competition Thanks to an Exceptionally Detailed Service Process That Values Customer Collaboration **TL;DR:** 360° Painting stands out in the painting segment due to its highly detailed process and customer collaboration, with over 121 units across the US and Canada. The brand has received major industry recognition, including ranking No. 265 on Entrepreneur magazine's Franchise 500 list. *originally published in 1851 Franchise on 2020-04-22. [Read the original](https://1851franchise.com/360-painting-stands-out-from-the-competition-thanks-to-an-exceptionally-detailed-service-process-that-values-customer-collaboration-2712895).* ## Key facts - 121 units across the US and Canada - Ranked No. 265 on Entrepreneur magazine's Franchise 500 list - Partners with Benjamin Moore and Sherwin-Williams ## Story **Home experts like to say that painting is the cheapest mistake one can make on a home, but that mentality is hardly reassuring to a paying customer. This is precisely why residential and commercial painting franchise** **360° Painting** **stands out in the painting segment: Thanks to a highly detailed process that prioritizes close customer collaboration, 360° Painting can cater to a variety of properties, including high-end residences, and ensure that its clientele is nothing less than 100% satisfied.** **360° Painting was founded in 2005 and began franchising the following year.** **Today, the brand is headquartered in Charlottesville, Virginia with more than 121 units across the United States and Canada. It is the flagship brand of its parent company, Premium Service Brands, which also includes the home services franchises Handyman Pro, Kitchen Wise, Maid Right, ProLift Garage Doors and Renew Crew. In addition to both interior and exterior commercial and residential painting, 360° Painting offers deck painting and staining, fence painting and staining, concrete staining and drywall repair. ## Service offerings **360° Painting has received major industry recognition since its inception. In early 2020, the brand** **made Entrepreneur magazine’s 40th Annual Franchise 500 list for the third year in a row****, ranking as No. 265 overall and as No. 1 in the painting category for the third consecutive year. 360° Painting has also** **placed on Franchise Times’ Top 200 list****, which recognizes brands for their growth over the past 18 months.** **A major philosophy at 360° Painting is that the difference between acceptable and exceptional is in the details, and the company certainly delivers on this front. For one, the brand partners with major suppliers such as Benjamin Moore and Sherwin-Williams, which allows customers to choose from a wide range of water and oil-based paints selected specifically by the brand for their performance, resilience and workability. 360° Painting also offers customers a range of finish options, including glossy, matte and satin.** **“Our secret comes down to three crucial elements: premium paints, a professional painting process and a customer-first approach to painting services,”** **Premium Service Brands Vice President of Marketing Samantha Lin said.** **“All of these things go hand-in-hand to deliver a high-quality customer experience that will result in long-term community relationships and repeat business for franchisees.”** ## Painting process details **Thanks to their proven 360° Painting Process, the brand ensures that customers are satisfied at every stage of the painting project and that desired outcomes are clearly communicated. The first step involves a free consultation in which local brand representatives will offer customers input and advice on the types of paint they will want to use.** **Once a customer is on board, an onsite supervisor will do a preliminary walk-through with the customer to ensure the crew delivers exactly the results that the customer wants.** **The brand also has a thorough process to prepare rooms for painting. This includes moving furniture away from walls and covering pieces and flooring with drop cloths and plastic. Crew members also work closely with customers to remove pictures, wall hangings and other treasured and delicate items from the room and secure any valuables that cannot be physically moved from their spots.** **Preparation also includes making sure walls have optimal surfaces for paint adhesion by removing electrical faceplates, sanding where necessary and filling nail holes. With customer approval, 360° Painting can even offer minor repairs when necessary for an extra charge to further ensure a job well done.** **Once a job is completed, 360° Painting crews remove all tools and equipment and sweep, vacuum and scrub away all traces of labor. Then the crew will do a final inspection followed by a walk-through with the client to thoroughly evaluate the finished job and make sure the customer is thrilled with the result.** **“Painting a person’s home is not just about changing the wall colors,” Lin said. “It’s also about protecting their memories and possessions. For this reason, preparation is key at 360° Painting. It’s the best way to ensure an excellent finished job that will last for years, and our customers are always extremely grateful to us for putting such expert care into their properties.”** **With its high level of service and attention to detail, there’s no doubt 360° Painting will continue to stand out in the painting segment and be welcomed into residential and commercial properties for years to come.** ## Entities - 1851 Franchise (publication) - unit expansion (topic) - Home Services (sector) - Entrepreneur (publication) - home services (topic) - Franchise Times (publication) - franchise awards (topic) - Premium Service Brands (company) - Maid Right (company) - 360 Painting (company) - painting services (topic) - Sherwin-Williams (company) --- Originally reported by 1851 Franchise (https://1851franchise.com/360-painting-stands-out-from-the-competition-thanks-to-an-exceptionally-detailed-service-process-that-values-customer-collaboration-2712895). Summarized by Burnaze (https://burnaze.com/article/8186b3f7-f1f8-4d4a-8a7e-5e2b5d913081).