--- title: "Consumer Experience News, Views, and Reviews: August 2023" url: https://burnaze.com/article/82c7d2a0-681e-4a96-9d45-3f6fe1da21bd source: "Franchising.com" original_url: https://www.franchising.com/articles/consumer_experience_news_views_and_reviews_august_2023.html author: "Eddy Goldberg" category: "Franchise Industry" industry: "Franchise Industry" published: 2023-08-14T10:30:00.000Z modified: 2026-10-31T20:05:16.920Z image: https://imgs.franchising.com/art/articles/7823_plate.jpg --- # Consumer Experience News, Views, and Reviews: August 2023 **TL;DR:** The Franchise Consumer Experience Report discusses customer experience trends and news in the franchise industry, including updates from Captain D's, Taco Bell, and Chick-fil-A. Franchising.com provides news, reports, and studies on franchise consumer marketing. *By Eddy Goldberg, originally published in Franchising.com on 2023-08-14. [Read the original](https://www.franchising.com/articles/consumer_experience_news_views_and_reviews_august_2023.html).* ## Story Welcome to the “dog days” edition of FCXR, the Franchise Consumer Experience Report! If you have news items, trends, reports, or studies you think will be useful to franchise consumer marketers looking to navigate 2023, please forward them our way! And now, the news… What Are the Key Skills and Competencies for a Customer Experience Manager? Want Happy Customers? Focus on the Employee Experience 6 Ways To Create the Best Customer Experience Captain D’s Opens Its Third Express Model with Drive-Thru and Carryout Only Taco Bell’s El Paso New Drive-Thru and Pickup Only Unit Comes Loaded with Digital Chick-fil-A Is Building a Four-Lane Drive-Thru for 75 Cars in Atlanta Toast Walks Back Its 99-Cent Consumer-Facing Fee After Backlash The State of AI in 2023: Generative AI’s Breakout Year (McKinsey) 7 Questions to Ask Right Now to Double Down on Finishing the Year Strong U.S. Recession Becomes a Closer Call as Economists Rethink Forecasts Total Household Debt Reaches $17.06 Trillion in Q2 2023; Credit Card Debt Exceeds $1 Trillion (NY Fed) What CEOs Are Saying About Consumer Spending U.S. Consumer Confidence Hits 2-Year High But Recession Fears Linger - Get Started in Franchising - Franchise Rankings & Awards - Franchise Sales & Development - Featured Franchise Stories Franchising.com is produced by Franchise Update Media. Franchise Update Media has its finger on the pulse of franchising with unrivalled audience intelligence and market driven data. No media company understands the franchise landscape deeper than Franchise Update Media. 1201 New York Avenue NW, Suite 300A Washington, DC 20005 PH. (408) 402-5681 - Franchisee Financing & Lending - Site Selection & Real Estate - Supply Chain & Procurement - Annual Franchise Development Report - Multi-Unit Franchising Conference - Franchise Growth & Marketing Conference - Franchise Leadership & Development Conference - Multi-Unit Franchisee Magazine - Franchise Update Magazine - Franchise Update Franchisor Report - Franchising Express Report - International Franchise Report - Multi-Unit Franchisee Report The multi-unit franchise opportunities listed above are not related to or endorsed by Multi-Unit Franchisee or Franchise Update Media Group. We are not engaged in, supporting, or endorsing any specific franchise, business opportunity, company or individual. No statement in this site is to be construed as a recommendation. We encourage prospective franchise buyers to perform extensive due diligence when considering a franchise opportunity. ## Entities - Franchising.com (publication) - Franchise Industry (sector) - Taco Bell (company) - Eddy Goldberg (person) - Chick-fil-A (company) - customer experience (topic) - Multi-Unit Franchisee (person) - franchise industry (topic) - Captain D's (company) - Toast (company) - drive-thru expansion (topic) - McKinsey (company) --- Originally reported by Eddy Goldberg, Franchising.com (https://www.franchising.com/articles/consumer_experience_news_views_and_reviews_august_2023.html). Summarized by Burnaze (https://burnaze.com/article/82c7d2a0-681e-4a96-9d45-3f6fe1da21bd).