---
title: "Multi-Unit Franchisee Insight – Business Philosophies & Management Styles"
url: https://burnaze.com/article/926026ef-45ae-4977-9dba-72baff95ac2b
source: "Franchising.com"
original_url: https://www.franchising.com/articles/multiunit_franchisee_insight__business_philosophies__management_styles.html
author: "Multi-Unit Franchisee"
category: "Franchise Industry"
industry: "Franchise Industry"
topics: ["Development & multi-unit"]
published: 2019-03-25T09:00:00.000Z
modified: 2026-11-01T04:12:50.826Z
image: https://imgs.franchising.com/art/articles/4429_plate.jpg
---

# Multi-Unit Franchisee Insight – Business Philosophies & Management Styles

**TL;DR:** Franchise Update Media shares insights from successful multi-unit operators on their business philosophies and management styles. Multi-unit franchisees Michael G. Kulp and Brent Veach discuss their approaches to business and management.

*By Multi-Unit Franchisee, originally published in Franchising.com on 2019-03-25. [Read the original](https://www.franchising.com/articles/multiunit_franchisee_insight__business_philosophies__management_styles.html).*

## Story

We talk to successful multi-unit operators constantly here at Franchise Update Media. These busy on-the-go people share great insight and wisdom with us through our profile stories in Multi-Unit Franchisee magazine. Here, from our archives, are some insightful responses from some of these franchisees.

**What is your business philosophy?** Be the best at what you do – do something that you can be the best at. **Describe your management method or style:** Surround yourself with a team of smart, talented people who you can trust and have fun being with.

Don’t confuse being soft with seeing others’ point of view, and do whatever it takes to help others win! ***Michael G. Kulp**, multi-unit franchisee of KFC and Taco Bell* **What is your business philosophy?

** The vision I have for my business is “To positively impact the lives of other people.” We operate our business based upon our core values represented by the acronym "SERVE.” Strive for Excellence, Elevate Others, Relentless Focus on Achieving Results through Continuous Improvement, Visionary Leadership, Every Guest Matters.

We use the motto “SERVE with Pride" as a constant reminder of these values. **Describe your management method or style:** I believe my job includes providing the vision, core values, and key initiatives to direct the business. I then work with our ASLs (above store leaders) to develop goals and plans that align with success in each key initiative.

My job then becomes one of follow-up to ensure the team has the tools required and that we are achieving our goals on time. ***Brent Veach**, multi-unit franchisee of Del Taco* **What is your business philosophy?** I take great pride in the people I’ve surrounded myself with.

My vision has always been about leaving my mark. What better way to leave your mark than to have an organization that creates opportunities for our team members, our partners, our franchisees, and their team members to grow and succeed. I couldn’t be more proud of what Busch Global has laid as a framework for sustainable future growth.

**Describe your management method or style:** I am an extreme visionary. I look down the road and see potential two to three times what the team believes is possible. To put it another way, I know my team is capable of what they believe is impossible.

I push our team members to see the vision and get there, even when they don’t believe they can.

## Entities

- Franchising.com (publication)
- Franchise Industry (sector)
- Taco Bell (company)
- KFC (company)
- Multi-Unit Franchisee (person)
- Del Taco (company)
- multi-unit franchisees (topic)
- business philosophies (topic)
- management styles (topic)

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Originally reported by Multi-Unit Franchisee, Franchising.com (https://www.franchising.com/articles/multiunit_franchisee_insight__business_philosophies__management_styles.html). Summarized by Burnaze (https://burnaze.com/article/926026ef-45ae-4977-9dba-72baff95ac2b).