--- title: "Consumer Experience News & Views: January 2024" url: https://burnaze.com/article/94005ec6-7024-481e-befe-be6ae214f89a source: "Franchising.com" original_url: https://www.franchising.com/articles/consumer_experience_news__views_january_2024.html author: "Eddy Goldberg" category: "General" published: 2024-01-17T09:00:00.000Z modified: 2026-10-31T20:03:57.380Z image: https://imgs.franchising.com/art/articles/8245_plate.jpg --- # Consumer Experience News & Views: January 2024 **TL;DR:** The article discusses customer experience trends and news for 2024, including the importance of generative AI for customer service and personalized omnichannel retailing. Franchise Update Media produces Franchising.com, providing insights and data on the franchise landscape. *By Eddy Goldberg, originally published in Franchising.com on 2024-01-17. [Read the original](https://www.franchising.com/articles/consumer_experience_news__views_january_2024.html).* ## Story Welcome to the first-of-the-year issue of FCXR, the Franchise Consumer Experience Report! If you have news items, trends, reports, or studies you think will be useful to franchise consumer marketers looking to navigate 2024, please forward them our way! And now, the news… 24 Customer Experience Mistakes You Must Stop Making in 2024 The CEO’s Guide to Generative AI for Customer Service How To Maximize the Top 7 Trends in Customer Experience Right Now 5 Customer Experience Predictions for 2024 Customer Experience Trends in 2024: Meeting Evolving Expectations Customer-Centric Strategy: Winning Big with Compromise Watch This Retail Trend in 2024: Personalized Omnichannel Retailing Small Business Optimism Plummets Amid Growing Economic Uncertainty US Bankruptcy Wave May Stretch into 2024, But Pace Could Slow - Get Started in Franchising - Franchise Rankings & Awards - Franchise Sales & Development - Featured Franchise Stories Franchising.com is produced by Franchise Update Media. Franchise Update Media has its finger on the pulse of franchising with unrivalled audience intelligence and market driven data. No media company understands the franchise landscape deeper than Franchise Update Media. 1201 New York Avenue NW, Suite 300A Washington, DC 20005 PH. (408) 402-5681 - Franchisee Financing & Lending - Site Selection & Real Estate - Supply Chain & Procurement - Annual Franchise Development Report - Multi-Unit Franchising Conference - Franchise Growth & Marketing Conference - Franchise Leadership & Development Conference - Multi-Unit Franchisee Magazine - Franchise Update Magazine - Franchise Update Franchisor Report - Franchising Express Report - International Franchise Report - Multi-Unit Franchisee Report The multi-unit franchise opportunities listed above are not related to or endorsed by Multi-Unit Franchisee or Franchise Update Media Group. We are not engaged in, supporting, or endorsing any specific franchise, business opportunity, company or individual. No statement in this site is to be construed as a recommendation. We encourage prospective franchise buyers to perform extensive due diligence when considering a franchise opportunity. ## Entities - Franchising.com (publication) - General (sector) - Eddy Goldberg (person) - customer experience (topic) - US (location) - Franchise Update Media (publication) - franchise trends (topic) - generative ai (topic) - omnichannel retailing (topic) --- Originally reported by Eddy Goldberg, Franchising.com (https://www.franchising.com/articles/consumer_experience_news__views_january_2024.html). Summarized by Burnaze (https://burnaze.com/article/94005ec6-7024-481e-befe-be6ae214f89a).