---
title: "Perks and Pitfalls of Restaurant Kiosks"
url: https://burnaze.com/article/a2552c7b-0867-498e-9830-1eb74fd16f6f
source: "1851 Franchise"
original_url: https://1851franchise.com/perks-and-pitfalls-of-restaurant-kiosks-2708427
category: "Restaurants"
industry: "Restaurants"
topics: ["Technology"]
published: 2018-11-12T22:17:01.000Z
modified: 2026-11-01T02:42:41.999Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/67a3e29138fd04d9500c2c1e3a105a9d8524.jpg
---

# Perks and Pitfalls of Restaurant Kiosks

**TL;DR:** Restaurant kiosks can drive larger check sizes and provide a platform for brands to showcase philanthropic efforts, but also come with challenges such as eliminating human interaction and potential health hazards. Self-serve kiosks are becoming increasingly present at many restaurant chains.

*originally published in 1851 Franchise on 2018-11-12. [Read the original](https://1851franchise.com/perks-and-pitfalls-of-restaurant-kiosks-2708427).*

## Story

Self-serve kiosks are becoming an increasingly present feature at many restaurant chains. According to a recent article in SmartBrief , these technological installations come with a series of benefits and drawbacks. Before investing in the kiosks, a brand should research and weigh these factors.

Kiosks can drive larger check sizes, as more customers are likely to opt for customization when ordering through them. They also provide a platform for brands to showcase philanthropic efforts and encourage guests to donate. This allows them to eliminate the possibility that a server may forget to mention the opportunity.

Despite these benefits, there are also challenges to consider. Eliminating human interaction can cause a less satisfying experience for some diners. Kiosks also require customers to all touch the same screens before handling their food. If the screens are not cleaned frequently, it can be a potential health hazard.

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- customization options (topic)
- philanthropic efforts (topic)
- restaurant kiosks (topic)
- health hazards (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/perks-and-pitfalls-of-restaurant-kiosks-2708427). Summarized by Burnaze (https://burnaze.com/article/a2552c7b-0867-498e-9830-1eb74fd16f6f).