---
title: "QSR Magazine: Is Voice Activation the Next Big Ordering Trend?"
url: https://burnaze.com/article/a2eb46ef-510d-4cc1-b24c-469862dcb93f
source: "1851 Franchise"
original_url: https://1851franchise.com/qsr-magazine-is-voice-activation-the-next-big-ordering-trend-2704470
category: "QSR"
industry: "Restaurants"
segment: "QSR"
topics: ["Technology"]
published: 2017-10-04T17:12:42.000Z
modified: 2026-11-01T03:09:54.346Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/25cf9d87a00fdc16d89e1281dec039c71313.jpg
---

# QSR Magazine: Is Voice Activation the Next Big Ordering Trend?

**TL;DR:** Voice activation is becoming a key ordering trend, with chains like Wingstop and Domino's testing it out. Quick-service and fast-casual chains like Wingstop, KFC, and Domino's are adopting voice activation to integrate into their digital strategies.

*originally published in 1851 Franchise on 2017-10-04. [Read the original](https://1851franchise.com/qsr-magazine-is-voice-activation-the-next-big-ordering-trend-2704470).*

## Story

Mobile ordering became popular by the demand of millennials, while voice-activated ordering is what Generation Z is pushing brands to consider. According to a recent QSR Magazine article , close to 25 percent of 16—24-year-olds are using voice search on mobile and around 50 percent of searches will be voice searches by 2020. When researching products, Social Media Today found that right now 50 percent of people are using voice search.

Quick-service and fast-casual chains concerned with sales growth and the future have been looking at how to adopt voice activation for some time now. Wingstop, KFC and Domino’s Pizza are testing it out and figuring out how to integrate it into digital strategies. Those with millennials or an even younger audience in mind will need to find ways to get around the current challenges.

“Voice activation has become common in their homes and on their phones,” said Kevin Fish, vice president of digital technology at Wingstop.

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- Domino's (company)
- KFC (company)
- Wingstop (company)
- mobile ordering (topic)
- digital strategy (topic)
- voice activation (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/qsr-magazine-is-voice-activation-the-next-big-ordering-trend-2704470). Summarized by Burnaze (https://burnaze.com/article/a2eb46ef-510d-4cc1-b24c-469862dcb93f).