---
title: "Taco John's Serving the Customer's Needs with help from Steritech"
url: https://burnaze.com/article/a41865fc-b0f9-40a3-9990-dae251e72d3d
source: "1851 Franchise"
original_url: https://1851franchise.com/taco-johns-serving-the-customers-needs-with-help-from-steritech-4311
category: "Mexican"
industry: "Restaurants"
segment: "Mexican"
published: 2016-04-18T15:10:27.000Z
modified: 2026-11-01T04:15:26.703Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/3b7847b8b6d7d462599cff9f830e0d066806160418102706.png
---

# Taco John's Serving the Customer's Needs with help from Steritech

**TL;DR:** Taco John's has signed a three-year deal with Steritech to improve consistency in customer experience across its locations. Steritech will provide assessments and services to help Taco John's achieve operational excellence and food safety.

*originally published in 1851 Franchise on 2016-04-18. [Read the original](https://1851franchise.com/taco-johns-serving-the-customers-needs-with-help-from-steritech-4311).*

## Story

Taco John’s is looking for consistency. Whether a guest lives in the Southwest or is grabbing some food from an East Coast location, the brand wants their food, setting and service to be consistent. To achieve that, Taco John’s has signed a three-year deal with Steritech, the North American leader in specialized brand experience services, to assist them with that quest.

Steritech provides assessments to companies in the restaurant, foodservice and supermarket industries. It provides a number of services including operational excellence, food safety, brand standards, workplace safety assessment program and technology solutions for self-assessments and reporting. Doug Sutton, president of Steritech’s brand standards business, said they will be helping Taco John’s pinpoint ways it can address issues with the customer experience and improve upon them.

"We are happy to help support Taco John's in their efforts in this area. Working together and leveraging Steritech's expertise in food safety and operational excellence, Taco John's is implementing an assessment program that will support consistency, quality, and continued growth in its mission to deliver fast Mexican in an original way,” Sutton told QSR Magazine.

Shawn Eby, vice president of operations for Taco John’s, said they are thrilled to be working with Steritech and hopes it will improve the business

“The two top benefits of our partnership with Steritech are the focus on food safety and the increased frequency of restaurant visits,” Eby said. “Currently our field consultants audit each location once a year. Working with Steritech that number will double this year and climb to three audits per year by 2017.”

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- QSR Magazine (publication)
- customer experience (topic)
- Taco John's (company)
- food safety (topic)
- operational excellence (topic)
- brand standards (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/taco-johns-serving-the-customers-needs-with-help-from-steritech-4311). Summarized by Burnaze (https://burnaze.com/article/a41865fc-b0f9-40a3-9990-dae251e72d3d).