---
title: "7-Eleven takes steps to continue serving U.S. customers during COVID-19 crisis"
url: https://burnaze.com/article/b0b63bc5-9501-47ba-b8b5-c03f51df919b
source: "Global Franchise"
original_url: https://www.global-franchise.com/news/7-eleven-takes-steps-to-continue-serving-u-s-customers-during-covid-19-cri
author: "Kieran M"
category: "C-store & fuel"
industry: "Retail"
segment: "C-store & fuel"
published: 2020-03-19T15:30:00.000Z
modified: 2026-10-31T16:42:48.750Z
image: https://images.unsplash.com/photo-1524749292158-7540c2494485?w=1600&q=80&auto=format&fit=crop
---

# 7-Eleven takes steps to continue serving U.S. customers during COVID-19 crisis

**TL;DR:** 7-Eleven is taking steps to continue serving U.S. customers during the COVID-19 crisis, including a greater focus on hygiene and adapting its delivery options. The company has enhanced its standards and procedures for hygiene, handwashing, sanitation, food handling, and preparation in its stores.

*By Kieran M, originally published in Global Franchise on 2020-03-19. [Read the original](https://www.global-franchise.com/news/7-eleven-takes-steps-to-continue-serving-u-s-customers-during-covid-19-cri).*

## Story

7-Eleven is taking steps to provide customers with the services and groceries they need during the ongoing coronavirus (COVID-19) crisis, including a greater focus on hygiene, as well as adapting its delivery options to better suit consumers who are self-isolating.

“7-Eleven stands committed to providing our customers with what they want, when and where they want it even during this health crisis,” said Joe DePinto, 7-Eleven president and CEO. “We’ve been a leader in the convenience industry for over 93 years, and we’ll keep working hard every day to earn your trust and your business.”

To get groceries in the hands of customers who potentially can’t leave home, the 7NOW delivery app is available to more than 30 million households. A contactless delivery option has been added, meaning that the delivery is left outside the door of a customer by the delivery driver; ensuring minimal human interaction to limit the virus’ spread. 7NOW orders are typically delivered in 30 minutes, though this is subject to demand.

In stores, 7-Eleven has enhanced its standards and procedures for hygiene, handwashing, sanitation, food handling, and preparation. This includes more frequent cleaning of high-touch surfaces. A leadership team at the brand’s store support center is dedicated to staying up-to-date with the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines, to align with best practices and policies as needed.

“I am so proud of 7-Eleven franchisees, store employees and store support team for their tireless work to serve our customers during this international pandemic,” said DePinto. “We are monitoring the situation closely and prioritizing the health of customers, employees, and franchisees across more than 9,000 U.S. stores. We know our stores serve an important role in the communities in which we operate, and we are dedicated to providing the products and services our customers need.”

## Entities

- Retail (sector)
- Global Franchise (publication)
- Kieran M (person)
- covid-19 response (topic)
- 7-Eleven (company)
- delivery options (topic)
- convenience retail (topic)
- Centers for Disease Control and Prevention (CDC) (regulator)
- World Health Organization (WHO) (regulator)
- hygiene standards (topic)

---
Originally reported by Kieran M, Global Franchise (https://www.global-franchise.com/news/7-eleven-takes-steps-to-continue-serving-u-s-customers-during-covid-19-cri). Summarized by Burnaze (https://burnaze.com/article/b0b63bc5-9501-47ba-b8b5-c03f51df919b).