---
title: "The Secret to Making Better Hires"
url: https://burnaze.com/article/b7d01804-fb48-4cf1-bd59-c624373eeec8
source: "1851 Franchise"
original_url: https://1851franchise.com/the-secret-to-making-better-hires-2719257
category: "Restaurants"
industry: "Restaurants"
topics: ["People"]
published: 2022-08-02T18:13:00.000Z
modified: 2026-11-01T02:11:16.853Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/67d38bcacefa0cbf0252b74ffb0f459f5212.jpg
---

# The Secret to Making Better Hires

**TL;DR:** Restaurant and hiring managers often undervalue a person's soft skills, which are crucial in understanding their behavior as an employee and colleague. Understanding soft skills can benefit managers immensely.

*originally published in 1851 Franchise on 2022-08-02. [Read the original](https://1851franchise.com/the-secret-to-making-better-hires-2719257).*

## Story

Many restaurant and hiring managers tend to undervalue a person’s soft skills.

The skills that provide insights into what a person will actually be like as an employee and colleague. Understanding more about someone’s soft skills (i.e., interpersonal skills) will benefit you immensely as a manager.

- Is the person a great listener?

- Can they think on their feet and develop solutions?

- Are they respectful and empathic?

- Will they stick it out when things get tough?

- How will they perform under pressure?

- Are they accountable or tend to be a “victim?”

- Do they work well on a team?

- Are they open to feedback and learning?

- Will they remain positive and resilient no matter the circumstances?

When searching for talent, you want to ensure you are learning as much as possible *before* hiring someone. So, you need to make sure you’re asking interview questions that will help you understand this. On today’s show, listen to 35 interview questions Carrie asks candidates to help her better understand their soft skills.

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- hiring process (topic)
- soft skills (topic)
- interview questions (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/the-secret-to-making-better-hires-2719257). Summarized by Burnaze (https://burnaze.com/article/b7d01804-fb48-4cf1-bd59-c624373eeec8).