--- title: "How to Make Your Employees Happier Than Ever This Year" url: https://burnaze.com/article/bb050282-5b37-4622-822d-a99198ea1d13 source: "1851 Franchise" original_url: https://1851franchise.com/how-to-make-your-employees-happier-than-ever-this-year-9254 category: "General" topics: ["Operations"] published: 2017-01-12T13:08:01.000Z modified: 2026-11-01T04:11:54.330Z image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/79df65a8dcb2f233971cb37c33cbffb82280.jpg --- # How to Make Your Employees Happier Than Ever This Year **TL;DR:** Toppers Pizza prioritizes employee happiness through a community-driven atmosphere and opportunities for advancement, leading to improved customer service and business growth. Employee happiness is crucial for business success, and regulations like minimum wage and overtime rules can impact it. *originally published in 1851 Franchise on 2017-01-12. [Read the original](https://1851franchise.com/how-to-make-your-employees-happier-than-ever-this-year-9254).* ## Key facts - Toppers Pizza focuses on Team Member well-being - Happy employees benefit business overall - Giving employees a career path boosts satisfaction ## Story Minimum wage is on the rise and businesses are sitting in limbo as they wait to hear whether or not new overtime rules will be implemented. While all this red tape is causing a certain level of concern, if not just sheer frustration, within the restaurant industry, it’s important to remember that at the core of these regulations is employee happiness. But what does it mean for employees to be happy? And how does it benefit business overall? A happy employee is someone who feels good about the work they’re doing, and who is earning a wage that allows them to afford the life they want. In turn, when employees are happy, businesses thrive as a result of genuine customer service, solid work ethic and a sense of pride. ## Employee satisfaction strategies Toppers Pizza has always largely focused on the well-being of their Team Members. In fact, they consider the term “employee” as a bad word. For them, it’s all about encouraging a community-driven atmosphere with real opportunities for advancement and a set of core values that everyone can be inspired by. “Two of our five core values here at Toppers are ‘Having Fun’ and “Give Customers What They Want,’” says Robin Gittrich, the human resources manager for Toppers. “We consider our Team Members customers, so we’re always trying to find new ways to keep them happy. It’s important that they feel connected and are happy about working at Toppers, which transfers to great customer service and is essential to the growth of our business.” For Gittrich, one of her main focuses has been maintaining the company culture at the Toppers corporate location in Whitewater, Wisconsin, while also ensuring the framework trickles down throughout the franchise locations across the country. All of this starts with partnering with the right franchisees, who have to be the perfect cultural fit. Once the franchisees are in place, Toppers ensures that they have the necessary tools to create their own Toppers-minded culture at their locations, whether that’s via opportunities for promotions or rewards to recognize Team Members. “Here at the corporate office, I can make sure each one of our franchisees feel connected, but each store in itself has its own culture, too,” says Gittrich. “We give them the tools and suggestions, but there are a lot of variables amongst the stores. One consistency we’ve found among almost all the Toppers locations is friendship amongst the Team Members. They become a very tight knit group.” ## Career growth opportunities Perhaps most importantly, Toppers recognizes that employee happiness isn’t just about making friends, but largely about giving those who work for them the opportunity to move forward within the business. Giving employees something to work towards, ensuring they know that hard work is rewarded with more than just a pat on the back, has shown to produce consistently dedicated Team Members who succeed alongside the business. “We very much promote a culture where people can feel like there is some sort of path for them,” says Gittrich. “Team Members can see their positions as a career path, not just a dead end job. And we try to find out what their dreams are. If we give them something that will help them connect with their dreams, that will improve their happiness and keep them retained longer, which is a win for everyone.” ## Entities - 1851 Franchise (publication) - General (sector) - Toppers Pizza (company) - minimum wage (topic) - Whitewater, Wisconsin (location) - overtime rules (topic) - employee happiness (topic) - career growth opportunities (topic) --- Originally reported by 1851 Franchise (https://1851franchise.com/how-to-make-your-employees-happier-than-ever-this-year-9254). Summarized by Burnaze (https://burnaze.com/article/bb050282-5b37-4622-822d-a99198ea1d13).