---
title: "Airport Business: Technology Meets Travel"
url: https://burnaze.com/article/c60a6142-2cdc-49db-8ef6-17545e03f044
source: "1851 Franchise"
original_url: https://1851franchise.com/airport-business-technology-meets-travel-2706277
category: "Travel"
industry: "Lodging & Travel"
segment: "Travel"
topics: ["Technology"]
published: 2018-04-13T19:14:30.000Z
modified: 2026-11-01T04:08:56.701Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/90d029c529c32f866b732873d35324d1210.jpg
---

# Airport Business: Technology Meets Travel

**TL;DR:** Autogrill partnered with Kallpod to increase customer service in airports using a custom communication tool. HMS Host has an exclusive agreement with Kallpod to implement the service in 100 restaurants across 33 airports.

*originally published in 1851 Franchise on 2018-04-13. [Read the original](https://1851franchise.com/airport-business-technology-meets-travel-2706277).*

## Story

In a setting where people are almost always on the go, Autogrill partnered with Kallpod in order to increase customer service in airports throughout the country.

Kallpod is a custom communication tool that connects customers directly with their server for faster, and more efficient service. If a customer is looking for a menu, another round or their check, they can simply ping their through a button on the device to get their attention.

"In North America, HMS Host has finalized an exclusive agreement with Kallpod, based on which a new generation interactive service will be made available in 100 restaurants across 33 airports," Autogrill Chief Marketing Officer Ezio Balarini told Airport Business. "The system allows staff to better manage time and provide travelers with more accurate and faster service crucial inside airports. The HMS Host-Kallpod partnership represents a step forward for the entire travel dining sector."

## Entities

- 1851 Franchise (publication)
- Lodging & Travel (sector)
- customer service (topic)
- technology partnership (topic)
- HMS Host (company)
- Autogrill (company)
- airport business (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/airport-business-technology-meets-travel-2706277). Summarized by Burnaze (https://burnaze.com/article/c60a6142-2cdc-49db-8ef6-17545e03f044).