---
title: "Wall Street Journal: AC Hotels by Marriott Partner with Kallpod for Improved Service"
url: https://burnaze.com/article/d0e5a732-1fe1-4752-9b06-d0550947611c
source: "1851 Franchise"
original_url: https://1851franchise.com/wall-street-journal-ac-hotels-by-marriott-partner-with-kallpod-for-improved-service-2707841
category: "Hotels"
industry: "Lodging & Travel"
segment: "Hotels"
topics: ["Technology"]
published: 2018-10-04T20:15:15.000Z
modified: 2026-11-01T02:43:14.133Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/a5747c700530d41e655467a6a57de53d7130.jpg
---

# Wall Street Journal: AC Hotels by Marriott Partner with Kallpod for Improved Service

**TL;DR:** AC Hotels by Marriott has partnered with Kallpod to improve service and enhance worker productivity. The Kallpod technology is part of the AC Hotel by Marriott's brand standard and is used in areas such as the front desk, conference rooms, and rooftop pool.

*originally published in 1851 Franchise on 2018-10-04. [Read the original](https://1851franchise.com/wall-street-journal-ac-hotels-by-marriott-partner-with-kallpod-for-improved-service-2707841).*

## Story

Worker productivity grew in the second quarter of 2018 by nearly three percent, according to new figures from the Labor Department, and a strong factor in the increased productivity has been the implementation of technology such as Kallpod .

The AC Hotel Phoenix Tempe Downtown by Marriott has used the technology to enhance worker performance, as was reported in a recent Wall Street Journal article.

“This technology queues up service requests, so we can operate more efficiently,” AC Hotel Phoenix Tempe Downtown by Marriott General Manager Patti Hunt told the Wall Street Journal.

The Kallpod technology is part of the AC Hotel by Marriott's brand standard, and in AC Hotel by Marriott in Tempe specifically, the technology can be found in areas including the front desk, conference rooms and the rooftop pool.

"In the hotel space there are so many areas where a customer might make a request for service, but it is not necessarily feasible for the hotel to keep these places staffed at all hours," said Weisz. "This is where the Kallpod technology comes in. It allows the customer to get an exceptional customer service experience, while the hotel is able to save on labor without needing to keep areas fully staffed."

Brian Jaeger is a Vice President of Media Relations at No Limit Agency. Brian joined No Limit Agency after seven years working for local television news stations in Florida, four years at WCJB in Gainesville and three years at Bay News 9, the 24-hour local news station in the Tampa Bay area. Brian is a graduate of the University of Florida, where he studied journalism and telecommunications.

He brings a journalist’s viewpoint to the public relations field, and when he’s not busy telling the stories of No Limit Agency's brands, you can find him writing, on a karaoke stage, or cheering on the Gators.

## Entities

- 1851 Franchise (publication)
- Lodging & Travel (sector)
- brand partnership (topic)
- technology implementation (topic)
- Labor Department (regulator)
- worker productivity (topic)
- hotel service (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/wall-street-journal-ac-hotels-by-marriott-partner-with-kallpod-for-improved-service-2707841). Summarized by Burnaze (https://burnaze.com/article/d0e5a732-1fe1-4752-9b06-d0550947611c).