---
title: "For 11 Years Chick-fil-A Ruled the Roost In Customer Satisfaction. Jersey Mike’s Just Dethroned It."
url: https://burnaze.com/article/d3c66bd4-358f-4e84-9957-2aadb19c1da1
source: "Entrepreneur Franchise"
original_url: https://www.entrepreneur.com/buying-a-franchise/ersey-mikes-just-dethroned-chick-fil-a
author: "Jonathan Small"
category: "Chicken"
industry: "Restaurants"
segment: "Chicken"
published: 2026-06-22T15:29:00.000Z
modified: 2026-10-31T13:18:10.729Z
image: https://www.entrepreneur.com/wp-content/uploads/sites/2/2026/06/chick-fil-a-0626-g-2242490370.jpg
---

# For 11 Years Chick-fil-A Ruled the Roost In Customer Satisfaction. Jersey Mike’s Just Dethroned It.

**TL;DR:** Jersey Mike's has surpassed Chick-fil-A in customer satisfaction, scoring 84 points in the American Customer Satisfaction Index, ending Chick-fil-A's 11-year streak. Jersey Mike's achieved this while expanding and preparing for a $12 billion IPO.

*By Jonathan Small, originally published in Entrepreneur Franchise on 2026-06-22. [Read the original](https://www.entrepreneur.com/buying-a-franchise/ersey-mikes-just-dethroned-chick-fil-a).*

## Story

The New Jersey sandwich chain edged Chick-fil-A by a single point, ending an 11-year reign just as it races toward a $12 billion IPO.

There’s a new customer satisfaction champion in town. For 11 straight years, Chick-fil-A held the top spot. Then a sandwich shop from the Jersey Shore walked in and took the crown.

Jersey Mike’s debuted at No. 1 in the American Customer Satisfaction Index 2026 rankings with a score of 84 out of 100, nudging out Chick-fil-A’s 83 by a single point. Customers gave Jersey Mike’s high marks for freshness, variety and value, while adding 238 locations last year and racking up $4.2 billion in sales.

The win comes at a big moment for the brand. Jersey Mike’s was sold to Blackstone for around $8 billion in 2024 and has since filed to go public, chasing a valuation north of $12 billion. CEO Charlie Morrison said he thinks the chain could eventually double its 3,200 US locations. Not bad for a company built on hand-sliced subs and a topping order called “Mike’s Way.”

## Entities

- unit expansion (topic)
- QSR (sector)
- Entrepreneur (publication)
- Chick-fil-A (company)
- Jersey Mike's (company)
- customer satisfaction (topic)
- Blackstone (investor)
- Charlie Morrison (person)
- ipo (topic)
- Jonathan Small (person)
- Blackstone acquisition of Jersey Mike's (deal)
- American Customer Satisfaction Index (regulator)

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Originally reported by Jonathan Small, Entrepreneur Franchise (https://www.entrepreneur.com/buying-a-franchise/ersey-mikes-just-dethroned-chick-fil-a). Summarized by Burnaze (https://burnaze.com/article/d3c66bd4-358f-4e84-9957-2aadb19c1da1).