---
title: "Restaurant Hospitality: Buffalo Wings & Rings Uses Unparalleled Customer Service to Drive Diner Loyalty"
url: https://burnaze.com/article/d8c9c7c6-b1c0-4c90-bc48-d5498822b308
source: "1851 Franchise"
original_url: https://1851franchise.com/wingsandrings/restaurant-hospitality-buffalo-wings-rings-uses-unparalleled-customer-service-to-drive-diner-loyalty-6424
category: "Chicken"
industry: "Restaurants"
segment: "Chicken"
topics: ["Marketing","Operations"]
published: 2016-10-12T02:21:08.000Z
modified: 2026-11-01T04:13:03.602Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/7dac4613d8d0bc986d07adc745b6d7b38105.jpg
---

# Restaurant Hospitality: Buffalo Wings & Rings Uses Unparalleled Customer Service to Drive Diner Loyalty

**TL;DR:** Buffalo Wings & Rings server Amy Anderson shared her insights on the importance of customer service in driving diner loyalty with Restaurant Hospitality. Anderson emphasized that treating each table like friends creates a comfortable environment, making guests want to come back.

*originally published in 1851 Franchise on 2016-10-12. [Read the original](https://1851franchise.com/wingsandrings/restaurant-hospitality-buffalo-wings-rings-uses-unparalleled-customer-service-to-drive-diner-loyalty-6424).*

## Story

Food can only get you so far in the restaurant industry. Establishing second-to-none service will turn casual diners into loyal lifers. Recently, Restaurant Hospitality spoke with the best and brightest in the industry to gain insight into what sets a great server apart from the rest of the field, including Buffalo Wings & Rings server Amy Anderson - who says that a simple smile can go a long way.

"“If you treat each table like you’re already friends, it makes a very comfortable environment for the customer,” Anderson told Restaurant Hospitality. “I think it definitely makes a guest want to come back because they feel like they know you on a level deeper than just a server.”

Anderson has been a server for 9 years, and joined the Buffalo Wings & Rings team in early 2016.

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- restaurant industry (topic)
- customer service (topic)
- diner loyalty (topic)

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Originally reported by 1851 Franchise (https://1851franchise.com/wingsandrings/restaurant-hospitality-buffalo-wings-rings-uses-unparalleled-customer-service-to-drive-diner-loyalty-6424). Summarized by Burnaze (https://burnaze.com/article/d8c9c7c6-b1c0-4c90-bc48-d5498822b308).