---
title: "GF podcast: Tom Epstein of Franchise Payments Network"
url: https://burnaze.com/article/dcd7fdb0-5c22-4f91-99d0-5c7ca0471434
source: "Global Franchise"
original_url: https://www.global-franchise.com/news/gf-podcast-tom-epstein-of-franchise-payments-network
author: "Amanda Peters"
category: "Suppliers"
industry: "Franchise Industry"
segment: "Suppliers"
topics: ["Finance & M&A"]
published: 2020-12-18T09:00:00.000Z
modified: 2026-11-01T22:33:02.134Z
image: https://images.unsplash.com/photo-1551288049-bebda4e38f71?w=1600&q=80&auto=format&fit=crop
---

# GF podcast: Tom Epstein of Franchise Payments Network

**TL;DR:** Tom Epstein, founder and CEO of Franchise Payments Network and POLN8, discusses the benefits of turning customers into franchise endorsers on the Global Franchise podcast. He shares his team's approach to reimagining loyalty and incentivizing customers.

*By Amanda Peters, originally published in Global Franchise on 2020-12-18. [Read the original](https://www.global-franchise.com/news/gf-podcast-tom-epstein-of-franchise-payments-network).*

## Story

The founder and CEO of both Franchise Payments Network and POLN8 sets out the benefits of turning customers into franchise endorsers

The founder and CEO of both Franchise Payments Network and POLN8 sets out the benefits of turning customers into franchise endorsers.

When was the last time that a brand rewarded you for having a positive experience? For Tom Epstein and POLN8 , the sister organization of Franchise Payments Network , this incentivization is crucial; especially in a year when brand loyalty can be the saving grace for some franchises facing financial turmoil.

On this episode of the podcast, we speak with Tom, founder and CEO of both Franchise Payments Network and POLN8, about how his team set about “reimagining what loyalty should be”, and why over-rewarding customers should be on every franchise’s to-do list for 2021.

## Entities

- Franchise Industry (sector)
- Global Franchise (publication)
- international expansion (topic)
- franchise investment (topic)
- James Fell (person)
- Amanda Peters (person)
- industry trends (topic)
- customer loyalty (topic)
- Tom Epstein (person)

---
Originally reported by Amanda Peters, Global Franchise (https://www.global-franchise.com/news/gf-podcast-tom-epstein-of-franchise-payments-network). Summarized by Burnaze (https://burnaze.com/article/dcd7fdb0-5c22-4f91-99d0-5c7ca0471434).