---
title: "Home Health Care News: How Right at Home Uses Data to Gain Insights into its Customers"
url: https://burnaze.com/article/dfbe1a4f-fc8b-4c78-bf08-b5b4187bab91
source: "1851 Franchise"
original_url: https://1851franchise.com/rightathome/home-health-care-news-how-right-at-home-uses-data-to-gain-insights-into-its-customers-11891
category: "Home health & hospice"
industry: "Senior Care"
segment: "Home health & hospice"
published: 2017-04-21T02:21:55.000Z
modified: 2026-11-01T03:13:31.253Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/ae32045ebf4cd3d6ce2ad4edc40bbb9d6533.jpg
---

# Home Health Care News: How Right at Home Uses Data to Gain Insights into its Customers

**TL;DR:** Right at Home uses data from surveys and third-party services to gain insights into its customers and improve patient satisfaction and referrals. The company utilizes Home Care Pulse to compile client satisfaction data into monthly reports.

*originally published in 1851 Franchise on 2017-04-21. [Read the original](https://1851franchise.com/rightathome/home-health-care-news-how-right-at-home-uses-data-to-gain-insights-into-its-customers-11891).*

## Story

Home care providers rely on several factors and data points to prove patient satisfaction. In addition to forging relationships with hospitals and other healthcare partners, collecting client feedback has been beneficial, especially for Right at Home .

The company's Vice President of Franchise Business Solutions Mike Flair spoke with Home Health Care News about the use of surveys, which help gain insight into thousands of patient experiences. Right at Home utilizes the services of Home Care Pulse, a third party source that compiles client satisfaction data into monthly reports.

The data helps earn more referrals and gain overall credibility while also providing Right at Home the tools to offer better services.

## Entities

- 1851 Franchise (publication)
- Senior Care (sector)
- Home Health Care News (publication)
- data analysis (topic)
- referrals (topic)
- customer insights (topic)
- patient satisfaction (topic)

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Originally reported by 1851 Franchise (https://1851franchise.com/rightathome/home-health-care-news-how-right-at-home-uses-data-to-gain-insights-into-its-customers-11891). Summarized by Burnaze (https://burnaze.com/article/dfbe1a4f-fc8b-4c78-bf08-b5b4187bab91).