---
title: "Dickey’s Barbecue Pit Proprietary Online Ordering System Gets 2.0 Facelift"
url: https://burnaze.com/article/e0ef0f2c-19b1-43f7-8199-7717ebd62269
source: "Franchising.com"
original_url: https://www.franchising.com/news/20210224_dickeys_barbecue_pit_proprietary_online_ordering_system_gets_20_facelift.html
category: "Casual dining"
industry: "Restaurants"
segment: "Casual dining"
topics: ["Technology"]
published: 2021-02-24T12:00:00.000Z
modified: 2026-11-01T02:30:17.193Z
image: https://images.unsplash.com/photo-1555396273-367ea4eb4db5?w=1600&q=80&auto=format&fit=crop
---

# Dickey’s Barbecue Pit Proprietary Online Ordering System Gets 2.0 Facelift

**TL;DR:** Dickey's Barbecue Pit has updated its proprietary online ordering system, SPARK, with new features and customization options for franchisees. The updates aim to provide a more seamless experience for Owner/Operators and a frictionless experience for guests and team members.

*originally published in Franchising.com on 2021-02-24. [Read the original](https://www.franchising.com/news/20210224_dickeys_barbecue_pit_proprietary_online_ordering_system_gets_20_facelift.html).*

## Story

With Dickey’s latest technology improvements, Owner/Operators will have a more seamless experience on the brand’s SPARK proprietary online ordering dashboard. Updates have been made to modules like labor, location settings and orders, and the overall look and feel is more intuitive with a modern user interface.

New customizable features allow franchisees to modify discounts on a location by location basis and select custom time frames for orders. Other developments include the ability to finalize and export payroll directly from the dashboard, enhanced logic for complete editing of prices to include bulk changes, the addition of select POS settings for ease of management, and more.

“For the past 80 years, Dickey’s has leaned into its mantra of ‘Evolve or fail,’” said Dickey’s Chief Information Officer Carissa de Santis. “We continue to invest and advance our technology to provide a frictionless experience for our guests and team members. By updating SPARK with new digital enhancements, Dickey’s is making it easier for franchisees to spend less time navigating technology and more time focusing on operating their restaurants.”

## Entities

- Franchising.com (publication)
- Restaurants (sector)
- Dickey's Barbecue Pit (company)
- online ordering (topic)
- technology update (topic)
- franchisee tools (topic)

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Originally reported by Franchising.com (https://www.franchising.com/news/20210224_dickeys_barbecue_pit_proprietary_online_ordering_system_gets_20_facelift.html). Summarized by Burnaze (https://burnaze.com/article/e0ef0f2c-19b1-43f7-8199-7717ebd62269).