---
title: "Little Caesars Puts Customer & Crew Safety First"
url: https://burnaze.com/article/e6a10e6d-8197-42e3-8f4c-621311191935
source: "1851 Franchise"
original_url: https://1851franchise.com/little-caesars-puts-customer-crew-safety-first-2713230
category: "Pizza"
industry: "Restaurants"
segment: "Pizza"
published: 2020-06-04T13:08:08.000Z
modified: 2026-11-01T02:29:08.353Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/30733b6e26bbe0a82ef022679185700d1203.jpg
---

# Little Caesars Puts Customer & Crew Safety First

**TL;DR:** Little Caesars prioritizes customer and crew safety during the COVID-19 crisis with its HOT-N-READY model and enhanced cleanliness procedures. The brand's unique features, such as Pizza Portal pickup, have helped create trust with customers.

*originally published in 1851 Franchise on 2020-06-04. [Read the original](https://1851franchise.com/little-caesars-puts-customer-crew-safety-first-2713230).*

## Story

Little Caesars® Pizza has long been a brand with high standards in both safety and cleanliness. As a result, the brand found itself well-positioned in handling the COVID-19 crisis. The unique HOT-N-READY model gives its customers an easy and convenient way to get their food during the crisis, allowing them to be in and out of the store with a fresh pizza in 30 seconds or less.

Additionally, all pizzas are baked in ovens that reach 475 degrees Fahrenheit (245 degrees Celsius) and are not touched after they come out of the oven and into the box. The third-largest pizza chain has always been well-known for its convenience, but other brand features are also helping to create trust with customers during COVID-19.

"While we've always been the place people go for an affordable meal in a pinch, the public is relying on us now more than ever," says President and CEO Dave Scrivano. "We can provide them with something very few other businesses can–a safer way to get inexpensive meals for their families, just when they need them the most. We've been doing this for decades."

In addition to its HOT-N-READY model, many markets around the world offer delivery for an added level of convenience for its customers during this time. In the United States and in Canada, Little Caesars stands out over other brands with its Pizza Portal™ pickup, a heated compartment in the lobby where customers pick up their food after scanning a QR code on their phones. The innovative technology allows customers in the U.

S. and Canada to avoid any direct contact with employees, and offers a true contactless pickup experience. The technology will be rolled out to other markets in the future to give customers around the world this convenience.

As the COVID-19 outbreak heightened, Little Caesars put several cleanliness and sanitation procedures in place and has continued to enhance and increase efforts to provide a safe and clean environment for all guests, employees and franchise owners. In addition to advising its stores around the world to close in-store dining and shift to serving customers through delivery, carryout and drive-thru where available, Little Caesars also increased the frequency of cleaning and disinfecting processes on frequently touched surfaces, implemented social distancing practices in the front and back of house, installed plexiglass sneeze guards in many stores and encouraged the use of tamperproof seals on food packaging.

“The safety of our customers and crews is always our top priority, and that remains true as we face this unprecedented time globally,” said Paula Vissing, senior vice president of international. “The Little Caesars business model has thrived for more than 60 years because of our ability to serve customers a safe, quality meal for their families at an affordable price. Our customers trust us to feed their families every day, and we take that responsibility very seriously.”

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- canada (location)
- United States (location)
- covid-19 response (topic)
- Little Caesar's (company)
- customer safety (topic)
- cleanliness standards (topic)
- contactless pickup (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/little-caesars-puts-customer-crew-safety-first-2713230). Summarized by Burnaze (https://burnaze.com/article/e6a10e6d-8197-42e3-8f4c-621311191935).