---
title: "Domino's Pizza Comes Under Fire for Website Accessibility"
url: https://burnaze.com/article/ffff8edf-552b-48c6-b217-836fe9e01f58
source: "1851 Franchise"
original_url: https://1851franchise.com/dominos-pizza-comes-under-fire-for-website-accessibility-2711338
category: "Pizza"
industry: "Restaurants"
segment: "Pizza"
topics: ["Regulation & legal"]
published: 2019-10-17T15:10:47.000Z
modified: 2026-11-01T02:30:49.250Z
image: https://newimage.1851franchise.com/cdn-cgi/image/quality=85,format=webp,width=1280,height=720/story/featureImage/8573d754c6c1aee702e4f457fe65f17f6830.jpg
---

# Domino's Pizza Comes Under Fire for Website Accessibility

**TL;DR:** Domino's Pizza was denied a petition to the U.S. Supreme Court for a hearing on website accessibility, a case brought by a blind man, Guillermo Robles. The case will now be handled by a lower court, where Domino's will have to fight Robles' claims.

*originally published in 1851 Franchise on 2019-10-17. [Read the original](https://1851franchise.com/dominos-pizza-comes-under-fire-for-website-accessibility-2711338).*

## Story

**Last week,** **CNBC** **reported that popular QSR franchise Domino’s Pizza was denied a petition to the U.S. Supreme Court for a hearing on the brand’s website accessibility. The case was brought on by Guillermo Robles, a blind man who was unable to use Domino’s website or app in conjunction with screen-reading technology. The case will now be handled by a lower court, in which Domino’s will have to fight Robles’ claims.**

**Domino’s petition to the Supreme Court stated that its website and app are already accessible as of February 2017, and that both feature a banner to call customer service should users experience problems with screen readers.**

**Disability advocates see this rejection by the Supreme Court as a small win in a much larger issue of online accessibility for people with disabilities. In another story on** **CNBC****, it was reported that cases such as this one have nearly tripled since 2017, amounting to 2,200 suits filed in federal courts last year per data provided by** **UsableNet****.**

**Domino’s, along with other large restaurant chains, has been aggressively** **advancing** **its** **tech operations****, but the accessibility compliance seems to be either a company oversight or a possible limitation of tech. Domino’s isn’t alone in this either. Even** **Beyoncé** **was sued for violation of the ADA.**

**?...It would be much easier and there would likely be much more accessibility if the Department of Justice put out crystal clear guidelines on this topic,” said Stacy Cervenka, the Director of Public Policy for the American Foundation for the Blind, to CNBC. The development of more defined and progressive policies and regulations, however, has** **faced pushback under the Trump administration****.**

**The highly public profile of this lawsuit in particular seems to be bringing a dialogue around accessibility and the ADA compliance of digital platforms to the forefront—a realm which critics have argued has** **notoriously lax enforcement and nebulous guidelines****.**

## Entities

- 1851 Franchise (publication)
- Restaurants (sector)
- Domino's (company)
- Trump Administration (company)
- digital platforms (topic)
- U.S. Supreme Court (regulator)
- ada compliance (topic)
- supreme court ruling (topic)
- website accessibility (topic)
- disability advocacy (topic)

---
Originally reported by 1851 Franchise (https://1851franchise.com/dominos-pizza-comes-under-fire-for-website-accessibility-2711338). Summarized by Burnaze (https://burnaze.com/article/ffff8edf-552b-48c6-b217-836fe9e01f58).