TL;DR
Famous Toastery's CEO and Co-Founder Robert Maynard discussed his approach to franchise growth and food in a recent interview with iHeart Media. Famous Toastery has put the brakes on expansion to focus on quality food and service.
In a recent interview on 106.5 The End , iHeart Media interviewed Famous Toastery ’s CEO and Co-Founder Robert Maynard , who discussed his approach to both franchise growth and food.
Unlike most businesses, Famous Toastery has put the brakes on expansion to focus on their core values of quality food and service. “This is kind of a crazy thing to say- people believe the customer is the most important person but the truth is the employee is,” Maynard told iHeart Media. “If the employee isn’t happy by default the customer suffers.”
In this story
This story was originally published in 1851 Franchise on February 10, 2022. Burnaze summarizes and links to the original reporting.
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