Right at Home Celebrates Growth at Home Improvement 2026

Right at Home, the leading 750-plus-unit in-home care franchise, brought its franchise system together in Las Vegas for Home Improvement 2026, its annual conference. The event welcomed more than 500 attendees, including franchise owners, office staff, corporate team members, international representatives and exhibitors for several days of learning, collaboration and recognition.

"Our annual conference is jam-packed," said Jen Chaney, Senior Vice President of Franchise Development. "The content is put together based on franchisee feedback, and franchisees are able to invite key office staff members. We have both franchisee tracks and office staff member tracks."

The conference serves as an opportunity for the entire Right at Home system to connect and prepare for the year ahead, as well as to celebrate franchisees and team members through an awards night. This year's event included 220 franchisees, 201 office staff members, 47 corporate team members, 27 international attendees and 105 exhibitors.

Conference format and content

One of the defining features of Home Improvement 2026 was its multi-track format, which offered specialized sessions based on attendees' responsibilities within the business. Whether participants were franchise owners, schedulers, sales professionals or office administrators, the conference provided targeted education designed to help them improve performance and better serve clients and caregivers.

“The education and the learning are different for each one of those audiences,” Chaney said. “The tracks are based on your role in the business, so it's well balanced in multiple areas of the business.”

A major focus throughout the event was on artificial intelligence (AI) and technology. Sessions explored how franchisees can use emerging tools to improve efficiency across caregiver recruitment, scheduling, sales and daily operations.

"We're looking at how we can incorporate artificial intelligence and technology into our franchise owners' businesses and their day-to-day operations to help them run a more efficient business," Chaney said. “Hiring caregivers, caregiver recruitment, how to best utilize your scheduler and the person who is putting together those shifts. It’s a great resource for inside sales and outside sales.”

The conference also gave franchisees valuable time to network with peers from across the system, exchange ideas, and discuss solutions to common challenges.

Awards and recognition

One of the most anticipated parts of the conference was the annual awards ceremony, which recognizes franchisees and caregivers making an impact throughout the Right at Home system. Among this year's honorees was Jon Campbell, who received the Rookie of the Year award. Campbell and his wife launched their Right at Home business in Asheville, North Carolina after previously owning home care agencies in Florida for more than two decades.

"I've always been a goal setter in pretty much everything I do," Campbell said. "When we went through the Right at Home program and heard about Rookie of the Year, I thought, 'Okay, that's something we can set as a goal.' It was pretty cool to win."

While Campbell credits his previous industry experience for helping him get started, he said success still came down to hard work and building the right team. The conference gave him the opportunity to share those learnings and connect with other franchise owners who have faced similar challenges.

"The biggest takeaway is the ability and opportunity to be with other Right at Home owners," he said. "The best ideas come from other franchise owners. Every time there's an opportunity to get together with other franchise owners, it's golden."

The conference also celebrated Caregiver of the Year winner Esther Ozue from Franchise Owner Harley Cohen's Dallas office. The award recognizes caregivers who go above and beyond for the people they serve every day.

"Caregivers are the heartbeat of our business," Chaney said. "That final award is the Caregiver of the Year for a reason because it brings us all back to why we're here."

After the event, franchise owners met to talk about growing their businesses through new territories and acquisitions. They also heard about the Strategic Leadership Council, where franchise owners share ideas and provide feedback that helps shape the future of the brand.

"Every decision that we make isn't leadership getting together and deciding what we're going to do," Chaney said. "We listen to what our franchise owners are asking for and make decisions based on that feedback."

With new ideas, stronger connections, and a renewed focus on growth, Right at Home's franchise system left Las Vegas looking ahead to the opportunities still to come in 2026.

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