TL;DR
FirstLight Home Care locations have received the Best of Home Care – Provider of Choice Award for their outstanding care and client satisfaction. The award is based on client satisfaction scores gathered by Home Care Pulse, an independent satisfaction research firm.
FirstLight Home Care has announced several of their franchise locations have received the Best of Home Care – Provider of Choice Award from Home Care Pulse.
The Provider of Choice Award is based on client satisfaction scores gathered by Home Care Pulse, an independent satisfaction research firm for home care. These FirstLight locations are recognized among a select few home care providers who have proven their ability to provide outstanding care.
“We’re excited to congratulate the FirstLight Home Care providers for their well-deserved achievement on earning the Best of Home Care – Provider of Choice Award,” says Todd Austin, President of Home Care Pulse. “It’s wonderful to see the hard work they are putting in to provide high-quality care and employment – and their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”
Best of Home Care – Provider of Choice award-winning providers have contracted with Home Care Pulse to gather feedback from clients by conducting live phone interviews with them each month. Because Home Care Pulse is a third-party company, it can collect honest and unbiased feedback.
“We strive for excellence each day with clients and caregivers,” said Glee McAnanly, FirstLight Home Care President and CEO. “This recognition demonstrates our franchisees’ dedication and focus on delivering the highest level of care, professionalism and expertise in the home care industry.”
Eight of the company’s locations also received the Best of Home Care – Employer of Choice Award, granted only to the top-ranking home care providers, based on caregiver satisfaction scores gathered by Home Care Pulse. These providers are recognized among the best employers of in-home caregivers in their respective regions.
Three locations received the Best of Home Care - Leader in Experience Award, the highest recognition awarded by Home Care Pulse, and given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. These include:
FirstLight Home Care of Greater Charlotte
FirstLight Home Care of Central Ohio
FirstLight Home Care of Northwest Arkansas
In this story
This story was originally published in Franchising.com on February 15, 2023. Burnaze summarizes and links to the original reporting.
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