The UPS Store, Inc. Announces Leadership Change

Michelle Van Slyke, who has served as the senior vice president of marketing and sales for more than 10 years, will become the interim president. Throughout her tenure, Michelle has led the brand’s repositioning to better serve small business owners and was behind the recent major transformation of The UPS Store retail environment, which positions stores to better serve the needs of ecommerce businesses well into the future. The development of the new store design included the most consumer insight and franchisee input of any The UPS Store design utilized over the last 40 years.

“I had the incredible fortune to lead with Tim Davis and understand his strategy and vision for The UPS Store,” said Michelle Van Slyke. “You can expect that we will continue to move forward our technology, operations, customer experience initiatives and innovation aggressively and without pause.”

Joining the company in 2002, Tim assumed varying leadership roles, including vice president of technology and vice president of operations before becoming the president in 2012. Under his leadership, The UPS Store network averaged a notably strong same store sales growth rate.

“Michelle has a deep understanding of the complexities of The UPS Store model,” said Tim Davis. “The strength of our business and our franchise system have been unmatched even throughout this past year of uncertainty and change. I’m confident that The UPS Store network will continue to see great success with Michelle at the helm.”

No stranger to small business herself, Michelle began working at her parents’ gas station and mini mart at a young age. She quickly discovered her love of business, which led her to pursue a career that included leadership roles for Ford Motor Company, including customer service, product development, strategy, sales, marketing and advertising. She served as a vice president for Jaguar North America, Mercedes-Benz USA and Hyundai Motor America. She also held senior leadership positions at Jacuzzi Group Worldwide and Raley’s Supermarkets.

Michelle has a bachelor’s degree from the University of Southern California and a MBA from the University of Notre Dame. She has also completed executive education programs at Duke Fuqua School of Business and Emory Goizueta Business School.