Chem-Dry Appoints Longtime Franchisee Kati Buckland as New Franchise Owner Success Manager

As Buckland transitions from franchisee to franchisor team member, she brings two decades worth of knowledge in owning and operating Chem-Dry franchises and driving unit-level profitability. She has been unofficially mentoring franchisees in the system since she found her stride as a multi-unit owner. Next, she joined the Franchise Advisory Council in 2002 to more formally foster connections and share knowledge.

Taking on this role is a natural next step in her path to leadership. Her vast experiences – boots on the ground – will be a tremendous asset in retooling, enhancing, and directing the brand’s QuickStart program.

The QuickStart program helps new owners get the training and support they need for equipment and back-office operations and move from onboarding and training to revenue generation in weeks, as they build their business.

“What I love most about this brand is the bond between owners in the system – how everyone is so open and willing to help each other achieve our maximum potential,” said Buckland. “To be able to step into this role after 22 years, and take this on as my sole responsibility, is quite honestly a dream come true. It is my goal that every Chem-Dry franchise owner has the core training they need for immediate success, and the tools and resources to help meet their goals.”

“Franchisees will find solace in knowing this program is being led by a seasoned, successful past franchise owner who has instrumental knowledge and experience operating the business and achieving long-term success,” said Ed Quinlan, President of Chem-Dry, part of the BELFOR Franchise Group family of brands. “Kati is a doer, and she has set a huge amount of accountability within our teams to ensure the needs of each franchise owner are being met. There’s truly no better person suited for this role.”