4 Simple Steps to Revamping Your Performance Review Process

The restaurant industry has long struggled with high turnover rates, and the fallout from the pandemic has only further exacerbated staffing challenges—turnover jumped from 78.9% in 2019 to 130.7% in 2020.

Retaining staff is an operational imperative. It plays a role in business continuity, consistently meeting customer expectations, and minimizing "brain drain" and overhead expenses.

Operators must monitor employee performance, offer constructive feedback and guidance, and facilitate growth and fulfillment by providing opportunities for employees to nurture their interests and talents. Strong employee relations are built upon a foundation of honesty, transparency, coaching, and engagement.

There is a good chance your current performance review process is broken.

Check out this week's show to learn why it's ineffective and the four simple steps you can take to begin making improvements right away!